The most common question we get from communicators is how they can know that their intranet is working. After all, an intranet is an investment, and for any investment, you should know what your users are getting for the money and whether the new tool is worthwhile.
SharePoint was ahead of its time, in many ways, as a browser-accessible enterprise solution back at the start of the aughts. But it certainly wasn’t mobile. In Microsoft’s defense, nothing was really designed FOR mobility 13-15 years ago, not until the iPod, iPhone, and iPad explosion.
“Employee engagement” is a much buzzed about key phrase in the modern workplace. Gallup, Forbes, and the Harvard Business Review all have opinions about it. Engagement does not refer to happiness, nor does it refer to entitlement.