A Day in the Life of an IT Intern
    February 15, 2019
    iGen in the Real World With all the talk about Millennials and iGens in the workforce, we thought a first-person iGen perspective would be valuable.   I’m Maddie, a junior at LSU and the Business Intelligence Intern here at Rogue. I have been at Rogue for about a month now and can speak to classroom culture compared to the hands-on internship experience that will give me a competitive edge over my peers. Being born in 1997 puts me right on the edge of Millennialism and on the cusp of iGen. It is no secret that we have a bad reputation.. We grew up with technology at the tips of our fingers, which is the key to what makes us different. We prefer to learn through experience rather than textbooks. As I am approaching my senior year at LSU, the competition is fierce. It is all about who has the best Internships for the summer and who already has jobs lined up for after graduation.  Technology is the now and the future for the working world, and we are eager to show you all that we have what it takes. Why IT: While growing up, I knew I always wanted to do something different from my family of medical professionals and lawyers. The world of IT had always been somewhat intriguing to me, but I just didn’t know where to begin my journey. As I navigated through the different opportunities that LSU offered, I ended up in the E.J. Ourso College of Business studying Information Systems and Decision Sciences (ISDS). The ISDS program at LSU isn’t like most tech programs. It focuses on developing a strong communication/presentation background as well as the technical When it comes to learning IT, it is not something where you can master and stick with for the rest of your career. IT changes so quickly. Social media, mobile capability, cloud-based infrastructure, and collaboration tools are constantly growing and becoming bigger and better than the last one. When it comes to studying the IT field in college it is nearly impossible to master it in a classroom. Textbooks are nearly out of date once they are published. Therefore, work place experience is key to succeed in this field. This is the best way to see what all these new changes and updates do for the working world. Besides the same innovators that are creating all these new apps and tech are also employers and employees in “the real world.” My favorite thing about the IT Industry is that you are essentially the backbone of the business. The IT Industry has so much control on keeping businesses up and running. It is incredible to think that something so new, relatively speaking, can have such an impact on the marketplace. Even though technology will constantly be evolving, the permanence of the IT industry is guaranteed. Why I Went Rogue: Growing up on Apple products, I knew I would need experience across different platforms and solutions before entering the work force. Even though I am getting experience at school, I wanted to be able to grow my skills in these different platforms and solutions in the real world, and Rogue was the place for me. Like I said before I have only been here for a month, but in this month, I have learned about the Microsoft solutions stack, including SharePoint Online. Walking into a company that built an intranet solution through SharePoint was intimidating, but  once I familiarized myself with the content owner view of hubley, I realized how easy SharePoint-based content management can be. Working within hubley has helped me realize how valuable intranet systems are to companies.  Having an intranet system within a company will improve communication across all levels of the company, allows for companies to be more productive, to have a more social atmosphere, to have all the documentation they need in one place, and so much more! The life of an intern at Rogue is never boring. Each day I walk into the office and learn something new. Even though I am still settling in, I am looking forward to what the rest of February will bring. Since I made the jump and went Rogue, you should too! Request a demo. Find us on Facebook, Twitter, and LinkedIn. We are here to answer your questions! Let’s talk today.   ~M.2
    Your 2019 Official Guide to Intranet Service
    February 8, 2019
    Change is hard. hubley can help! In a nutshell, hubley offers a product to ease your business into change without the pain. With our Intranet service, you’ll get a customized product. But you won’t have to do a bunch of tedious customization. It’s as out-of-box as possible and can be up-and-running in as little as two weeks. Need to know more? Whether a new Intranet is your business’s New Year’s Resolution or you’re just curious—here’s hubley’s 2019 Official Guide to Intranet Service. Something For Every Department And Every Employee A hubley Intranet is not just something to please a CEO. Sure, bosses everywhere do love it. They might brag about it on the golf course or take all the credit in front of the board of directors. But your average Joe employee can also appreciate a hubley Intranet for precisely what it is. It tells him what’s going on, helps him get in touch with coworkers, and provides needed resources. And like there’s something for every Joe, there’s something for every department as well. Each department can find something to love about hubley, here are just four examples: A Human Resources Intranet: When you work in HR, your job is people. You need to keep them informed of relevant information. What happens at work affects their everyday lives. Ideally, you want to take it a step further and actually engage them. Engagement is a big factor in employee culture. Engaged employees are happy employees. Happy employees tend to stay at their companies for longer amounts of time. In the long run, that means you won’t have to fill out as much new hire paperwork! Marketing Departments Love hubley: Do you work in marketing? Imagine a world where you never have to email the right logo file to Susan in accounting ever again. Think brand guidelines, logo files, letterhead, and photo assets. With hubley, EVERYTHING can be in one place and easily accessed by those who need it. Think of the podcasts you’ll have time to listen to now that you don’t have to spend half the day attaching. Intranet That Fits I.T. To A “T”: For an IT department, a good Intranet means you can focus on your real work. Now, we can’t promise Susan still won’t call about her broken computer’s broken that’s just unplugged. But hubley’s out-of-the-box setup should help keep your inbox a little bit clearer. Your coworkers will enjoy its uncomplicated user-friendliness. You’ll love the worry-free updates. An Intranet For Leadership: Whether you’re the CEO or oversee a little team of three, hubley can help. Use it to streamline your communication—or remind you of the name of that new guy in sales. hubley’s Dynamic Org Chart can show you your entire team at a glance. See who they are, what they do, and how to get in touch with them. Give it a week, and you’ll see how it easy it is to use and how many people WANT to use it. It’s a company investment of which you’ll be proud. Let Us Feature Our Features After you get a new car, the first thing you might do is brag about all its features. Keyless entry, rear-view camera, Bluetooth, WiFi—whatever seems the coolest and most envy-inducing. We want you to brag about your Intranet the same way. It’s got features too, after all. Each is designed to be familiar-yet-novel and comprehensive-yet-simple. Here’s a dozen of our favorites: Events: Whether company-wide or department-centric, events can be homepage front-and-center. Easy integration into Outlook calendars means fewer excuses for missed meetings. News: A catch-all for all the current information employees need to know. Alerts: Front-and-center announcements to share critical information. Feature Rotator: Dynamic announcements to share news and highlight successes. Quick Links: Customized shortcuts to make navigation even more manageable for everyone. Search: A search experience that solves problems instead of creating new ones. Blog: A forum for everyone. You can even incorporate Yammer. FAQs: Save everyone time by providing instant answers. Media Library: Searchable videos and images easily accessed. (We’re looking at you, Marketing.) Forms and Surveys: Get feedback, increase engagement, and improve task management. Suggestion box in the breakroom is not required. Social Feeds: Integrate your LinkedIn, Twitter, Facebook, and Instagram and get everyone on the same (web)page. The Feature To Help All Features: hubley Green As easy as hubley makes the onboarding process, committing to a new Intranet is still a big step. Once it’s up-and-running, it often feels like you immediately have to think about updates. Think about how often you find yourself outdated in today’s world. As soon as you cash on your phone upgrade, they release the next newest version. You can barely recognize half the artists at the Grammys anymore. You only just tried avocado toast last week. It can feel impossible to keep up. But not with hubley. Once it’s up, it stays fresh (unlike you after spin class). This feature is known as hubley Green. It automatically keeps your Intranet updated and in-sync on a regular basis. You’ll effortlessly stay on top of your Intranet game. The “It” Factor We hear news all the time about the addictive qualities of social media. What if you could harness those powers in a positive way for your company and your employees? Your Intranet product should be the hub around which all employees gather. It should be the first thing they check in the morning and the last thing they look at before calling it a day. hubley can help you create that. For one, it’s attractive. It’s something you don’t mind assigning a permanent browser tab. Secondly, it’s easy to use on the front-end as well as the back-end. Think click-and-drag ease. No-brainer navigation. An Intranet that simply makes sense. Say “Yes” To Intranet Want more? Find us on Facebook, Twitter, and LinkedIn. Got some questions? We’ve heard ‘em all. Ready to see it for yourself? Request a demo. Whatever your industry, whatever your tole, and whatever your needs, hubley can help. Let’s talk.
    It's the Future, Man! 2019 Workplace Trends To Watch
    February 1, 2019
    I spent the last few days binging Future Man on Hulu. I won't geek out too hard about the show in this introduction but I will say this one thing. The beauty of this show is that it does a great job of thinking about the future in a cultural context. It really made me think about how the workplace culture of today will shape the future of the workplace. In honor of the show, I thought it would be fun to make some predictions about the future. Here are the top workplace trends to keep an eye on in 2019! Robots...Robots Everywhere We saw the whispers of AI in the workplace turn to reality in 2018. We're really seeing automation taking form and some industries have been able to automate complete jobs. It was a pretty scary moment in history for people who felt like their jobs might be in danger with the rise of automation. In 2018, it seemed that the "Robot Takeover Panic" slowed. The reason? Workers began to realize that automation doesn't always have to be the scary 'job killer' that we make it out to be. In fact, using AI to streamline can actually be a job creator. The perfect balance is actually a mix of human intelligence and artificial intelligence (as demonstrated in the Microsoft line in 2018). 2019 will be be the year of 'finding the mix'. Companies who haven't already adapted to include AI in everyday operations will begin to fall behind. This will lead to more robots doing simple tasks and more human workers handling the higher level thinking. This is a partnership we can get behind! Remote Work Solutions Organizations who have embraced remote work rave about it. We've come a long way in understanding that remote work (and shorter workweeks) actually lead to higher levels of productivity. Just google "digital nomad" and you'll see the obvious popularity of the trend. I'm 100% on board with the trend, but I don't think it's going to be a smooth ride to adapt on an operational level. My prediction is actually that we'll see some bumps in the road for remote work in 2019. Example: My Sim has been working from home since 2016 (the release of Sims 4). The problem with working from home is that my Sim keeps getting distracted and wandering off. As long as your Sim meets the Work from Home goals, he still gets paid but that doesn't mean my Sim is contributing at the highest level possible. <--this is the crux of issue #1 but it's not the only issue I think we'll have to address as remote work becomes more common. As with every great revolution, we will need to innovate solutions. Employee investment in company goals will become more important. (Engagement and Investment are driving forces for productivity by operational remote workers) How we manage teams will evolve Using AI to manage productivity or track hours worked will become super important Collaboration in the Cloud will become even more essential for the functioning of virtual teams The need for virtual offices will increase (We call our Microsoft Teams Space our "virtual office") Cloud Security will continue to be key The Workforce Is Changing The entrance of Millennials into the workforce has certainly driven change. In fact, most of these changes are a result of trying to manage Millenial needs in a changing workforce. Millennial workers value advancement and work-life balance. As Millennial workers begin to move into organizational leadership, we see these values reflected in workplace structure changes. In 2018, there was a huge movement for a shorter workweek for eligible workers (32 hours in most cases). This is certainly a reflection of the Millennial need for work/life balance and the ability to mix tech with process (the best way to streamline). Workers in today's environment are finding it easier to kill dead time, thus completing 40 hours of 'work' in a 32 hour workweek. It's really great that Millennials are starting to settle into and make a positive change in the corporate environment. That doesn't mean that the evolution of the workplace will slow or stop...because: Move over Baby Boomers and Millennials; Gen Z is entering the workforce. Generation Z (or iGen) is the generation born after Millennials (get the T from this Wiki Page). My predictions for what will happen as iGen enters the workforce are: The technology revolution will be accelerated. Every time a new generation enters the workforce, so every 10-ish years, they bring the technology of the age with them. The iGen generation are tech natives (even more so than Millennials). Specifically, iGen are mobile tech natives so we'll see a bigger move toward mobile work. The use of mobile tech will be a beautiful way to help organizations mitigate remote work problems. Mobile tracking will help companies gauge what is being done and from where, while the ability to work on the go will help with access issues. Of course, we won't immediately see this change because the iGen generation will need to be "mentored in." "Mentoring in" is, quite frankly, a term I just made up. Here is what it means, says I: "Mentoring in is the process by which new generations are shaped by the previous generation(s) as they move into the workplace. It is a process that is painful for all involved but it allows the new generation to reach peak contribution status. Mentoring in is the only way to fully realize workplace evolution." Feel free to quote me! Millennials Will Mentor and Mature Millennials will be the generation closest to speaking the language of the iGen generation so this makes them the best mentors. Don't worry, GenX and Boomers, this is a good thing. The best thing about this process is that Millennials will mature as they move into this role. Comically so, Millennials will probably have some of the same gripes about iGen that GenX had about Millennials (and thus, the circle of life). But I Digress These are just a few observations and predictions I have for the year. Who knows what will actually happen this year. One thing is for sure: this year is already speeding by! We've been super busy over here and hubley has undergone some pretty substantial changes. If you have some time, drop by our LinkedIn and share your 2019 predictions with us; we would love to hear them. And if you still don't have an intranet, check out our page and request a demo! Ciao, ~A & M  
    How To Get Your Least Tech-Savvy Employees On Your Intranet Service
    January 4, 2019
    We’ve written a lot about the fear of change. Like, a lot. People love their routines and are usually reluctant to give them up. Learning new processes and technology can be intimidating. Too often, companies fear switching their intranet service (even when they REALLY REALLY need to). hubley helps you out by offering an easy-to-use, seamless-to-implement product. And we'll train everyone to use it. Intranet Service FAQs One of the questions in our FAQs is “Most of our users aren’t technical. Can you help?”  In short, our answer is “YES!” In fact, most of our intranet service users would not consider themselves technical. (And after seeing their desktops, we definitely agree that they aren’t.) First of all, our userface is beautiful and easier to use than out-of-the-box products. That’s the beauty (literally) of working with hubley. To help with their transition, we provide training during the launch period. There's also additional support when it's needed. Training Tailored For You Adopting a new intranet service is a unique experience. Each industry, company, and individual user has different hurdles and requirements. Just like we tailor your intranet to your company’s needs, we’ll tailor your training as well. Here are just a few of the services you’ll have during your SharePoint adoption period: Project sponsors: All rollouts begin with a user acceptance period and a trainer session. The first training sessions take place with key people at the company. Not only does this share valuable knowledge, but it gets the leadership excited about what’s to come. Train The Trainer: Train the Trainer is a Webex specifically for the content adders and creators at our company. They’re the ones who will be answering questions internally and leading the charge, so to speak. These trainings are structured depending on your knowledge needs. If you need to start with general SharePoint lessons, we can do that. And we can get as detailed as necessary into your functionality. Client Success Managers: When you sign on with hubley, you’ll get your very own client success manager. They will walk your entire company through this process to ensure everything's A-OK. Launch Videos: A series of launch videos explain essential features and gets users pumped. One rolls out a few weeks before the launch and another one premieres on launch day. Hubley Help Center: And finally, the hubley Help Center exists within the platform in perpetuity. It has an easy functionality in the software so users can access it exactly when they need help. If you prefer interacting with a person—we’re always just a phone call away! Common Concerns, hubley Can Help Some people have had lousy SharePoint experiences in the past. That can add to the resistance of a new intranet. “Fool me once, shame on you; fool me twice, shame on me.” Honestly, that’s a big part of why we’re here. We want to hear your SharePoint issues and address them. And SharePoint itself has improved leaps and bounds in recent years. It’s worth giving it another look. Get in touch, and we’ll show you a demo. We won’t scare you, we promise.
    5 Reasons to Upgrade Your Office 365 Intranet
    December 21, 2018
    Your business likely runs on Microsoft. Your employees all know how to use it. (Some of the younger ones were practically born knowing how to copy/paste). A Microsoft Office365 intranet would seamlessly integrate into your employees’ desktops. But you probably want something a little more elevated and personalized. So, we’ve come up with 365 reasons you’ll love hubley for your intranet. Just kidding, we didn’t think you’d read that many. So, here are five reasons how hubley can maximize your Microsoft Office365 experience. 1. “Intranet In A Box”  It’s painless to integrate and can be up-and-running in two weeks. No downtime, no endless trainings (but if you want to pretend it’s taking longer so you can shop online undisturbed, we won’t tell.) 2. Customize Your Office365 Intranet You might be all, “A quick setup sounds great, sign me up!” But something in the back of your mind responds with, “But what if it doesn’t meet our needs?” Turns out—it’s not about thinking inside or outside the box. It’s about tailoring the box to fit your business. You can even customize your security settings so each team only has access to the exact data they need. Think of hubley as your software tailor—we’ll do all the hemming and alterations for you. Your business can get something customized without actually having to do the customizing. You’ll get all the glory, without having to put in all the effort (it’s the Millennial way). 3. The Look: Hubba, Hubba Your average employee has 3-8 tabs open in their browser at any given time. If your intranet isn’t one of them, what’s the point? You need to create something beautiful, homepage-worthy, and bursting with bookmark-ability. If it were on Tinder, you’d swipe right for sure. (In the analog world, this means you’d ask it out on a date.) Create an attractive intranet to attract your employees to actually use it. 4. The Feel: Come Together Stop thinking of an intranet as just a business tool. It’s a fire to fuel your company’s culture. It brings people together. It makes the work happen more seamlessly, and it helps the life happen as well. Happier people make better employees. They stay longer, and they create an environment people want to join. You don’t need slides instead of stairs and ping pong tables in the break room to have happy employees. You need a way for them to gather, communicate, and share. 5. Built to Last We know how quickly technology seems to outdate itself. There’s a new version or update almost as often as a Kardashian is on TV. hubley green ensures your systems are updated continuously and optimized every few months. As your needs change, you can easily add new apps and modules. Welcome to your evolving digital workplace! Your intranet will always look fresh, and yearly reboots will be a thing of the past. Hubba, Hubba, Hubley Getting started with hubley starts with requesting a demo. No pressure, we’ll take you through hubey’s solutions and chat about your pain points and dream systems. If you have some specific questions, you can ask us or give us a call at 800.816.9219.
    Hey, Human Resources: You Deserve a Better Intranet
    December 14, 2018
    Do you work in HR? We believe that human resources is the behind-the-scenes, hero department. You keep employees and management happy—we know that cannot be easy. You’re likely the decision maker (which is why we’re sucking up to you). You rely on an intranet to communicate and manage all these complicated duties. You need an Intranet as multi-tasking and efficient as you and your team. Give Me An H! Give Me An R! “Human resources” sounds so… human resource-y. Most people know it as HR. What else could HR mean? We came up with some alternatives to better describe what you do each and every day. Hired Readers: You read job descriptions, résumés, offers, employee manuals, procedures, safety plans, insurance pamphlets, and more. The limit to this list does not exist. The job might not be glamorous, but somebody has to read that stuff. It’s a known fact most employees don’t bother reading anything. So props to you, you hired reader! Heroes, Recognized: You’re the unsung heroes. You advocate for employees and communicate on behalf of management. You’re a professional middleman and that, my friend, makes you a hero. The respect you show, teach, and monitor deserves some respect. Happy Retirees: Retiring is the whole point of working, am I right? All employees are working so one day, they don’t have to work. Your role helps your co-workers work toward retirement but let’s be honest, you’re busy working toward your own retirement. Putting other employee’s needs in front of your own—are you an angel?   Next-Level Intranet Your Intranet should help you retire, read, and respect. (Those are the new three Rs, spread the word! Reading, writing, and arithmetic never made any alphabetical sense anyway.) Your Intranet should be a tool to make your day easier, not a source of daily frustration. Resourceful: “Resources” is the original R after all. If your Intranet is not a resource for employees to connect and share information, what’s the point? Without resource tools that ACTUALLY help you do your work, YOU become the tool. Do you want to have to send every document? Answer every question? Of course you don’t! (Not to mention, that quickly becomes a version control nightmare). You need a system that does all that for you. It’s 2018 after all. The robots should be doing all our jobs by now anyway. Ready-to-Go: Sometimes the biggest inhibitor of change is the fear of change. What if an Intranet can be up-and-running in less time than a fully custom solution? What if it uses tools your coworkers are already familiar with? What if you’re already paying for some of it with Microsoft Office 365? Spoiler Alert: Painless implementation can make the change, well, pain free (and hubley can help you do it). Ravishing: OK, you’re HR. We know that judging appearances is “wrong.” But we think preferring pretty things is totally fine when it comes to Intranets. If an Intranet is ugly, then who’s going to look at it? And if no one’s looking at it, how can it be helpful? Get a little shallow and judge by appearances. In this case, it’ll be worth it. Have You Thanked Human Resources Today? Thank you, Human Resources, for all you do. We think you’re killing it. But if you want to see what a hubley Intranet can do for you, schedule a demo with us.
    Collaborating and Co-Authoring in the Cloud: Millennial Tips Edition
    December 7, 2018
    Millennials...what can we say about them that hasn't already been said? One good scroll down any social media feed will inevitably return at least one Millennial joke (we may be guilty of taking a jab or two ourselves). The truth is that Millennials can be an amazing resource for innovative companies. Born between 1981 and 1996, this generation experienced their formative years during the technology boom and they are now the largest generation in the U.S workforce. They grew up with the collaboration tools some... shall we say... non-Millennials struggle with. This means that companies who really want to compete should learn to attract, engage and utilize these employees. At least our E.A (<--Millennial) thinks so. When I told her what the topic for this week's blog was, she sent me this: You know Millennials love their memes and gifs, but this one happens to be the #truth. Let's face it, modernization of the workplace goes a lot more smoothly when it's driven by people who are on the cutting edge.  Millennials on Collaborating and Co-Authoring Millennials in today's workforce just can't even with multiple versions of documents during collaboration. We can't blame them; we still have version control nightmares from the times when documents needed to be merged manually . It was no surprise that when Microsoft rolled out their Cloud-based collaboration and content features, Millennials dove in head first. That's why we've gathered some Word Online Co-Authoring Tips from all our Rogue Millennials (and we're sharing them with you). NEVER save a document locally (OR attach it to an email for editing *shudder*) How you open a document is everything. The Word "Edit" button allows users to open a document from Teams, SharePoint or OneDrive without having to save the document locally. When documents are opened using the "Edit" button, updates are live (meaning everyone working on the document can see the edits as they're made). The best part is that users can choose to "Edit in Word Online" Or "Edit in Word" so Word version preferences aren't an issue. (Note: In order to take advantage of the rest of the tips in this article, users MUST use the "Edit" button to open a document) "There really isn't any reason to have more than one version of a working document. I completely appreciate the struggle of the generations who came before us but it feels so much easier to not have 45 versions of a document floating around. Also, who really has time or mental energy to wait for teammates to edit a document, one at a time? Am I Right?" (Jessica Jennings; Administration) Millennial Tip: Use the "Share Link" button to invite collaborators to a document. Attaching a document to an email is just asking for a version control nightmare. AutoSave Everything Millennials really don't understand why older generations are so scared of the Cloud. They think it's lovely to never lose an entire document to an unexpected computer crash. AutoSave is the first and easiest benefit to garner from ditching the local save and working in the Cloud. Use Comments to Make Notes Here's a thing you probably didn't already know: Millennials love texting and social media. Maybe that's why they also love the comment feature for document collaboration? The comment feature allows users to highlight problem areas in a document and leave notes for team members (complete with the ability to reply directly to the comment). It's kind of like a productive little social media post. There are definite benefits to using comments for collaboration but we'll summarize: it's a better way to collaborate with less time investment. Using comments allows for simple communication (no program switching required), provides a built in tool for clarifying intent (replies), allows for real-time feedback (replies) and is fully trackable (notes and replies become part of the version history). All this means is you'll never have to scan an entire document for highlighted in-line notes again! Advanced Comment Tip: Use the Comment Shortcut Icon to Quickly navigate through comments in the document Meet contributors where they are Version history may be the greatest evolution in Word collaboration ever! We thought it couldn't get any better, but Microsoft out-did themselves when they added the Version History shortcut icon. Scenario: You're working on a document, delete a section and the document AutoSaves...but you need that section. Go back in time via the version history, and use the "Open Version" button to find the lost section. (Copy and paste into master document and it's like the mistake never happened.) One Millennial said: "It's really helpful to know exactly where co-editors are in a document. When a co-editor Skypes and says 'I need help with this section,' I really like that I can use the 'Go To Location' button to meet them where they are in the document." (Greg Stallings; Research and Development) Communicate within the Tool-Kit "The 'Chat' option and 'Skype' shortcut icon are my absolute faves! I love that chatting with collaborators who are working on a document is so easy! I feel like I save so much time when I avoid switching from program to program." (Sarah Simmons; Human Resources) Final Message from Millennials Here's the thing: Millennials were the first generation to learn Microsoft Office in Elementary School and technology has been a big part of their world since they were old enough to retain memories. Things that might feel challenging to older generations (like creating a fillable PDF) are actually really intuitive for them. They are digital natives, so we should rely on them for and trust them with Cloud-based collaboration. And there's something that all millennials really want their guardian generation to know: "We just want the world to know that we're actually really great employees. I think that our propensity toward taking shortcuts is often misunderstood as 'laziness.' It's not that we're afraid of or incapable of hard work; we just really don't see the point in working harder than we have to on any one thing. This ability to 'work smart,' paired with our tech knowledge and our innate ability to multi-task kind of makes us super valuable." We are always going to be working on documentation, so exploit the modern features of Word Online to make the work easier. Get to It! Before you can use these amazing Word Online collaboration tips, you need a place in the Cloud to store your working documents. Check out our Microsoft Teams tips OR schedule a demo and start thinking about your hubley implementation today! ~A (on behalf of workplace Millennials everywhere) © 2018 Rogue Services and Solutions, LLC    All Rights Reserved
    4 Reasons Employees Won't Use Your Intranet #GoGreen
    November 30, 2018
    We like to keep it real here on the hubley team, so we cover good stuff like intranet buy-in and gratitude, and balance it with talk about a real #bummer--the 4 reasons employees won't use your intranet. But the great news is that you can fairly easily knock down these 4 annoying barriers to success with hubley. #GoGreen! Here, we'll explain below. #Bummer Reason 1: Content is out of date, search doesn't work, and there is no organization or governance. I'm not psychic, but this means your teams are thinking, "What good is it if it's not reliable?" This intranet is like the neighbor you would not even ask to grab Amazon packages delivered to your door while you're out of town. Now for reason 2: Perhaps this scenario applies to you. There's really nothing in the intranet. It's light on useful info. Moreover, everyone uses emails with attachments (GAH!) to share information. That's a bad loop, and it's certainly hard to get out of. Probably this intranet is the person at the holiday party you navigate around to avoid awkward conversation. And reason 3: It's ugly. That was blunt. It may have hurt. For that I apologize, but ugly intranets don't get any love. They appear old and irrelevant, and, consequently, don't appeal to anyone. Just ask Nielsen Norman because they know their stuff. As a result, this intranet is similar to the baby on Seinfeld: "Some ugly baby, huh?" Which leads us to reason 4: It looks the same, Almost nothing changes. Nothing is grabbing anyone's attention. The intranet seems like like the face of the person you've been dating for a decade. Even more monotony, rut, all the same-same-same. Boring! That's a lot of bad juju up there, so let's jump into the good news. As mentioned, we have a solution for you. #GoGreen! You know about hubley already, probably, if you're reading this. In contrast to the old intranet model focused on top-down messaging, it is an entire platform designed to enable communication, collaboration, and engagement. In short, it's awesome. And the super good news is that we are launching our hubley GREEN program, which, coincidentally, makes communication, collaboration, and engagement even richer. Here's how it works. First of all, you sign up for a hubley implementation. If you would like a demo, click here, and we'll help you out. Let's talk about it and get excited (I do mean both of us because we are always ready to get excited about hubley). Next, you opt into GREEN. This painless maintenance program provides your organization quarterly updates to features and forward-thinking enhancements. Every quarter, we'll delight your users with freshness. Consider this: GREEN is the nip-tuck that made your mother look like your sister, not like the Real Housewives makeover that made your bff's cousin look like a house cat. It's an easy way to work positive change into your digital workplace. Most noteworthy, GREEN creates enthusiastic and committed intranet users.  Finally, be an intranet hero! If you're the project sponsor or on the maintenance team, you will get street cred like you've never thought possible. Enjoy those accolades, for you have earned them by eliminating the useless, awkward, ugly, boring intranet complaints. Is 2019 your year for a re-imagined intranet experience? Let's do this with hubley GREEN! Thanks for reading! M  © 2018 Rogue Services and Solutions, LLC    All Rights Reserved
  • sharepoint intranet, hr intranet
    8 Reasons To Be Thankful For Your Intranet
    November 16, 2018
    Have you seen lifestyle bloggers do those gratitude practices on Instagram? We love the idea of making a daily list of things to be grateful for. The first things that come to mind are family, friends, and health. Further down the list could be a favorite hobby, TV show, sports team, or latte flavor (we don’t judge). And we should also be thankful for our jobs. After all, our jobs make all the other stuff possible. Some days we’re more thankful than others (such as Thanksgiving, or any day that’s not Monday). Have you ever been thankful for the things that make your job easier? Such as … your Intranet? Sharepoint Intranet Gratitude Practice Does feeling thankful for a workplace tool make you feel a like a tool? Bear with us. Intranets *really* do help you out: Communication:  Avoid clogging up your inboxes or having to make dozens of phone calls. (Especially avoid having to exchange pleasantries with Susan about her cats.) Share only the information you need to share. Get the questions you want answered without hearing anything you don’t need to hear. Efficiency: See statuses, org charts, contact information all in one place, at a glance. Avoid annoying, repetitive questions. Remember when your dad would tell you to “look it up” whenever you asked him questions? YOU can do that now! Centralization: All the documents, images, and logos in one place. Imagine a day where you don’t have to attach the .png file of your company’s logo. An Intranet can make that day a reality.   Next-Level Thankful It’s easy to list general reasons why intranets are great for companies. If your current intranet isn’t giving you reasons to be even more thankful, are you even intranetting properly? Partnering with hubley can get you *more* out of your Intranet. Resourcefulness: hubley maximizes your SharePoint and Office 365 investment. This means your boss will love you for optimizing tools your company already pays for. Tell her to put those savings in your paycheck. Utility: Your leadership will love you for creating a product that employees actually WANT to use. After all, what good is an intranet if people don’t use it? hubley makes your Intranet beautiful, homepage-worthy, and bursting with bookmark-ability. Familiar-But-Better: hubley brings your coworkers familiar Microsoft tools. Theoretically, they should know how to work them by now. Think Microsoft Teams, Skype for Business, OneDrive, and Delve. But we bring them together in a beautiful package. Convince your bosses that fewer training sessions = more productivity. Culture: Another workplace buzzword for you. It can feel overused, but you know what? It matters. Creating an environment employees want to be in helps recruit them and keep them. A happy worker is a productive worker!   Quick Set-up: hubley is up and running in as little as two weeks. No downtime. No confusing in-between time when no one knows which system to use. Working smarter, not harder? Check! Feel #Blessed Ready to get this party started? Request a demo, and we’ll walk you through our solutions. We’ll also listen to your Intranet concerns and software dreams. Don’t feel like you’re quite “there” yet? That’s cool—we get it. You can ask us some questions, or even just read some other people’s. Wherever you’re at in your process, our goal is to make you feel #blessed.
    Eating Our Own Dog Food: Microsoft Teams Edition
    November 9, 2018
    We really wanted to start this post with a tool joke but none of them really worked for an opening.  So, we're just going to give it straight to you: Microsoft Teams is on of our go-to tools and we want to share with you how we use it on the day-to-day. Yes, this is us eating our own dog food and sharing it with you but we can't help it. The simple fact is that Microsoft Teams is our second favorite tool in the entire world (second to our hubley intranet, of course). How We're Using Microsoft Teams Microsoft Teams has become the "Huddle Spot" for our project teams. By creating a Microsoft Team for each project group, we're making it easier for our teams to collaborate, communicate and connect in real time.  We encourage team members to keep notes, communicate and track tasks within the Microsoft Team site. Documentation is created within the Team space (which allows for real time input and editing by everyone on the team). We can host virtual meetings, collaborate on PowerPoint Presentations and even tie in third party apps, if we want to. That's a mouth full, I know. Allow me to summarize with an original quote: Using Microsoft Teams is Essentially creating a virtual office building (so,  without all the walls). ~A (10.2018) Basic Features When a new team is created, it comes 'stock' with three basic apps: Conversations Conversations is a 'forum style' communication tool. Team members can make comments, @ each other and reply to what other team members are saying. Whenever updates are made to the team (app additions and such), an automatic conversation is created. Basically, the conversation tab is the place where employees go to stay in the know, leave quick notes for team members or share memes to help team members get through the day!   Files "Files" is pretty self explanatory. It's where the files live. We usually end up with draft versions of User Guides or other client documentation, presentations for meetings (always available for review or recall), Statements of Work for projects, and project report updates as necessary. One team file tab can hold all of the files needed to execute any project in all the best formats (Word, Excel, PowerPoint, PDF, etc). Wiki Wiki is a whiteboard of sorts. For Rogue projects, we generally ditch the wiki in favor of a team OneNote because we love all things OneNote.       Roguish Add-On Essentials As we've already mentioned, there are plenty of selections when it comes to Microsoft Team add-ons. The two add-ons that we almost always end up adding to the mix are OneNote and Planner. OneNote becomes our Wiki. It houses our meeting notes, idea sketches and personal to-do lists. Every project leader has their own style for OneNote setup but I like to create a note section in every OneNote titled "scratch." Within this "scratch" section, I'll make a page for each team member and ask them to use it for their personal note taking. Encouraging people to jot down notes in organized Pages and sections is a great way to ensure all items are captured when diagnosing issues, providing updates to clients and when building a bank of Lessons Learned. An added bonus in this type of note-taking transparency is that you can learn a lot about your project team members by getting to know their note-taking style! See: Adding OneNote in Microsoft Teams   Planner in teams can be used in varying context. We use planner to track QA Tasks and issue logging, breakdown project tasks into subtasks to create handoff, or to organize teams into smaller working groups and then to assign tasks to those smaller groups. For anyone who is familiar with kanban, it's like that but built into the Microsoft super collaboration platform! See: Using Planner in Microsoft Teams Not Ready to Adapt? That's cool; we understand but keep in mind that Microsoft has set a roadmap to replace Skype with Teams. So, adaptation is inevitable. We're cool with you easing into all the collaboration wonder that Microsoft has rolled out in the past few years, but don't take too long and get left behind. For first steps, we suggest that organizations start moving in the direction of virtual collaboration (Microsoft Word co-authoring makes that easy). Contact Us to find out how this all ties in with hubley.  And remember, if you're not using the tools you have, you may be the tool. (HA! I knew we'd get a tool joke in here, somehow!) ~A    
    Using Video On Your Intranet? You Should Be
    November 1, 2018
    Are you using video on your intranet? I know it may be a personal question, so let me tell you why you should. Here are some on-the-internet-so-must-be-true** statistics about video: First, videos are worth how many words? 1 minute = 1.8 million Second, if you hear it, you’ll retain 10% 3 days later; if you see it and hear it, you’ll retain 65% 3 days later Third, 55% of internet users reported consuming entire videos, compared to 33% for articles and 29% for blogs Fourth, Twitter users retweet videos six times more often than tweets with photos And, lastly, YouTube captures 1 billion hours of video watchers daily One.Billion.Hours.Daily. If your intranet is not grabbing your organization's attention, YouTube probably is. Turn everyone's attention inward with corporate vlogs, training videos, and video coffee talk with leadership. Here are our BEST THREE TIPS for integrating video into your intranet. Challenge yourself and your usual content style. If communications and intranetting are part of your daily job responsibilities, you are likely stuck in a rote content style. Mix it up with video! Use those creative synapses to create or direct video content that is outside of typical news entries and content rotators. Above all, if you heart the videos you're helping to create, your audience will heart them too. Use what we know about how people learn and retain information to enhance messaging and gain engagement. Again, we know that one minute of solid video is worth gazillions in communication currency, so exploit it. What makes a solid video? It should be interesting but entertaining (even vaguely entertaining is better than boring!), not too long (1-2 mins is solid), and relevant (pssst, we have some ideas about how to make communications more effective here). Appeal to the millennials. Look, they're everywhere. OK, we have jokes, but, seriously, the millennial generation is taking over the workforce. The fact is, they don't want to read reports printed on reams of paper (no one does), and they don't like to read meeting minutes (no one does). Most importantly about them, if you give them information they want and need in a way that is meaningful to them, they will engage. Thanks for reading! Now go create a test vlog that everyone will love and be an intranet hero. M © 2018 Rogue Services and Solutions, LLC    All Rights Reserved **Sources. Credit where it's due and all that: Hubspot Consumer Behavior Survey Brandwatch  
    Benefits of Conference Attendance and Shout Out to Mr. Rogers
    October 26, 2018
    This past week, Rogue was so pleased to be part of #ALI_Intranet, the Advanced Learning Institute's annual intranet summit/conference. I could speak for days on the value of organizations like ALI, which focus on high-value content for specific audiences, but instead I'd like to talk about why it is so important to attend conferences. When we go to a conference targeted to our industry, a specific technology that affects our organization, or a particular skill, we escape from the echo chamber we sometimes find ourselves in on the day to day. Perspectives from strangers help us see problems―and solutions―in new ways. And, also, the venue happy hours are fun. At this past week's intranet summit, I learned so much. Here's a taste: planning an effective digital content strategy, creating a roadmap for innovation, gaining buy-in from the "volunteer workforce" that is often in charge of making an intranet go, and using grass-roots excitement to compel O365 adoption. Conferences allow us to participate in weird and fun exercises that are sometimes meaningful and sometimes ice breakers. We leave with new relationships, networking experience, and inspiration. We are given time to share, listen, and ask questions. There are opportunities to speak, serve as peer leaders, and hear and tell great stories. Inside jokes happen as the attendees there with you become your fam for the week. These are all engaging moments that energize even the most wizened participants. For fun, because it's Friday, and because I'm still coming down from the high of an amazing intranet summit, I did a quick google search on knowledge-sharing quotes, and these 5 spoke to my conference-attending heart. All knowledge is connected to all other knowledge. The fun is in making the connections.  ― Arthur C. Aufderheide A candle loses nothing by lighting another candle. ― Father James Keller Example is the best precept. ― Aesop The only good thing to do with advice is to pass it on. It is never of any use to oneself. ― Oscar Wilde And, my favorite... If you could only sense how important you are to the lives of those you meet; how important you can be to the people you never even dream of. There is something of yourself that you leave at every meeting with another person. ― Mr. Rogers With those wise words of great thinkers and feelers, I leave you with this challenge: before the end of the day today, find a conference that interests you and fits within your professional responsibilities, then make a case to attend. The worst that can happen is your boss says no, and you try again (with a stronger case). Thanks for reading! Now go attend a conference and get your learn on. M © 2018 Rogue Services and Solutions, LLC    All Rights Reserved
    Corporate Newsletter in the Digital Age (Spoiler: No Paper!)
    October 19, 2018
    We're on a mission to kill all the paper in the world...because it's simply not the best way to do things anymore. Paper is terribly wasteful and inefficient, and we don't need that kind of negativity in our lives. Usually, we're without conscience as it relates to the death of paper. However, the Corporate Newsletter is on the top of the list of the paper things that we'll actually miss, once our paper exile plan is complete. Because the basic idea behind a newsletter--sharing information and forming cultural cohesion--is something we can 100% get behind...we just want to do it without all the actual paper. We thought it'd be cool if we let you into our world a little, so that you can see how we keep the Corporate Newsletter Spirit alive with hubley. [If you're new here, hi, welcome; hubley is our intranet platform, and we're very proud of it.] Employee Spotlight and Leadership Message Employee Spotlights are a cornerstone of all hubley environments. It's kind of like the "Featured Employee" portion of the newsletter. The content is customizable with each spotlight so we can feature bios or questionnaires for each featured employee. The Leadership Message gives leaders a chance to share a "blog style" post with the entire company. It's a chance to set expectations with the workforce, share values and create buy in from all levels of the organization.   Scavenger Hunt Polls We use our polls for a lot of things. Every once in a while, we like to make the poll ABOUT a specific team member or leader (with their permission, of course). In order to answer the polls, employees have to either Skype the featured person and ask them for the answer or dig for it. Sometimes, the information is available in the person's bio and it's just a matter of reading it to get the answer. Sometimes we make it a little more difficult, just to encourage real communication. It's a fun way to help employees find connection with one another, build multi-departmental bridges and encourage employees to reach out to one another. All of which is super important for any organization (but even more so for virtual organizations). Employee Features Done the Rogue Way We developed the "Soundtrack of the Work Week," aka SOWW, as a way to share culture between departments. We are constantly listening to music in office, to the extent that it has become a cultural touchstone. With our SOWW, we're able to use music as a way to introduce team members, celebrate milestones or events, and provide a fun touchstone for planning for the week. Some of the things we've done with this idea: Have new employees share their favorite work-appropriate song to feature during their first week Celebrate work anniversaries and other milestones Remind employees of events or outages Tell a work story, like when Cody Gros said, "If you're stuck on a problem, put on some Clint Black, and the solution will come to you." That now stands as indisputable truth in our office, btw Wanna know how we make all this even better with content targeting? Contact us and Schedule a Demo!!! ~A Bonus: Example of an Actual Rogue Workweek Soundtrack: We're happy to bring you this week's Soundtrack selections. As always, feel free to check out our Spotify Soundtrack Playlist​ and let's jam through this week, together! (Impromptu singing encouraged!) ​ ​1. ​​​​​"Stand" by ​R.E.M​ For Mon​day; to celebrate hubley Project Group Stand-Up Meeting day: ​   ​ 2.​​"State of Mind" by Clint Black​​ If you get stuck on a problem (according to Cody Gros Clint Black problem-solving Lore): ​ 3.​​"Whatever It Takes" By Imagine Dragons To help push over Wednesday's hump:   ​ ​4.​"Taking Care of Business" ​ For the hubley forward release on Thursday:   ​ ​5.​"Feel Good, Inc" by Gorillaz​ Feel Good Friday tune   ​ ​​​​6. ​​"A Thousand Miles" by Vanessa Carlton​ In dedication to John Walker and Michelle Bolda who will be traveling to attend ​ALI's "Digital Workplace & Intranet Summit" early next week: © 2018 Rogue Services and Solutions, LLC    All Rights Reserved
    [The Illusion of] Corporate Communication
    October 12, 2018
    Corporate communication is important. I mean, duh, there is often a team dedicated to it. If you google, there are several right answers about what its purpose is. For example: Primarily, formal and official communications Or upward, downward, or sideways communication channels between directors and team members And, also, the set of actions required to manage stakeholder communications That's just to list a few. What I know for sure about the subject is credited to George Bernard Shaw. The single biggest problem in communication is the illusion that it has taken place.  Whoa, right? This means communication is more complicated than the straight line of A to B. Whether we are part of an official team dedicated to internal comms or we are communicators of department, project, or team-specific information, we all try our hardest to get our message out there. Nevertheless, it's both the receipt and understanding of the message that makes it communication. All of that said, here are our three tricks to making your corporate communications more effective. Make it sticky! There's a fun word. [At least we didn't say "moist."] By sticky, we mean memorable. Additionally, you should message with brevity and simplicity. Last, but definitely not least, know your audience. After all, Charlie Brown's teacher remains a pop culture reference for eyes-glazed-over blah because we have all been there. We are all living in a vortex of noise, so your message has to stick to stand out. Make it mutual! For my marketing friends, creating a call to action is what's up. Whether it's internal or external comms, a call to action asks the receiver of the message to do something immediately. Thus, it lets you know your intended audience received your message and that they "get it" enough to follow through. This is good feedback for the sender. And it creates an engagement opportunity. After all, every workplace needs more of that. Make it transparent! OK, we know that some things have to stay on a need-to-know basis. But the general stuff? Everyone should know all that at the same time. In our experience, trickle-down messaging leads to trouble. It creates opportunities for gossipy informants and irritated people feeling left out of the loop asking, "Wait, what?" These tricks work. We created our intranet platform, hubley, to solve lots of enterprise problems. Enhancing the corporate communication experience for leaders and team members is the biggie. It's what inspired the functionality behind hubley's beautiful interface for news, events, videos, photos, department-specific FAQs, the whole nine. We think our friend George Bernard Shaw would be proud. Click here for a demo! Thanks for reading! M © 2018 Rogue Services and Solutions, LLC    All Rights Reserved
    Breaking Reactive Leadership Habits with hubley
    October 5, 2018
    Leadership training is big money.  An that's because with great power comes great responsibility (shout out to Uncle Ben over at Marvel!). A common theme is reactive leadership--specifically cutting it out. Reactive leadership is an umbrella for lots of issues, from making key decisions in a vacuum to "fire fighting" (but really causing emergencies). Many of us fall into the reactive leadership trap of responding to the thing that seems the highest priority but really isn't. It's a time sink and efficiency buster. And that is one of the reasons we created the hubley Knowledge Center! Our Knowledge Center consolidates information that your team needs. For example: Where can I find... Who manages the... How do I submit... Do these ring bells? Frequently asked questions are real, and they are sometimes the cause of reactive leadership. If you answer it once, you answer it 10 times. It takes you off task. It's frustrating. It's reactive. Now think about the multiplier of all leaders across your enterprise doing the same thing. As leadership struggles go, this one is easy to resolve. What is the hubley Knowledge Center? Knowledge Center in hubley is your intranet database for storing all of the time-sucky frequently asked questions and answers. The knowledge center can be configured to handle common human resource-related questions or, on the department level, to organize training resources and links. As with all things hubley, the Knowledge Center is beautifully branded and can be leveraged to meet your specific organizational needs. Wait--how exactly will this help put aside all of my organization's bad reactionary leadership habits? I'm glad you asked--allow us to explain. Forbes breaks reactionary leaders into three basic categories, here. And here's a summary of how hubley's Knowledge Center empowers reactive leaders to become proactive leaders: Controllers Controllers are generally perfectionists who become overwhelmed when handing off tasks, due to the fear that things won't be done 'well enough.' It is super hard for controllers to learn to trust their workforce. Employees tend to react to this mistrust either by becoming docile and dependent or becoming rebellious and disruptive. Both of these reactions AND the leadership that creates them can be catastrophic for the organization. The hubley knowledge center allows Controllers to break their team's dependency, while satisfying their need to control the process. Controllers can create documentation, drop it into the knowledge center, and step away. The answer to the "How do You" question becomes, "Check the Knowledge Center." Employees feel empowered and trusted. Over time, the leader learns to trust their team and steps back to focus on revolutionizing the process, rather than spending all the hours micro-managing it. Protectors Protectors are focused on 'being right.' They're usually super invested in the organization but not as much invested in the teams they lead. Protectors are often seen as 'closed minded' and serve as bottle necks for progress. Employees tend to feel 'unheard' or 'small' under protective leadership. Protective leadership creates a "no me importa" ("I don't Care") work culture. This is basically the opposite of employee engagement. "I don't Care" culture increases the cost of quality and directly impacts customer satisfaction. Protectors are valuable leaders because they have a lot of institutional knowledge and are excellent analyzers. An easy way for protectors to create some trust between themselves and their team members while showing off all their fancy wisdom is to put lessons learned in the Knowledge Center. Employees gain confidence from the autonomy of seeking out the answers they need, and protectors feel comfort in knowing they are the right answers. It's a baby step away--but an important one!--from control freak tendencies. Pleasers Pleasers are great cultural leaders but are generally too passive-aggressive to set standards or gather metrics. These leaders will meet all the needs of the team before considering the needs of the organization. We don't even have to explain to you why this one is bad, do we? lol hubley Knowledge Center quickly fixes this by acting as an accountability tool. Pleasers can continue to please their team but also refer to information in the Knowledge Center as 'minimum standard,' or the least acceptable requirements for the enterprise. Knowledge Center for the Win Neither leaders nor their teams want to live in a reactionary workplace. Can we all agree reactive < proactive? Implement this one simple solution as your first step in reactive time-suck. Interested to learn more? Visit our homepage to schedule a free demo and check out hubley's Knowledge Center in real-time! ~M and A
  • How To Take Your SharePoint Intranet To The Next Level
    How To Take Your SharePoint Intranet To The Next Level
    September 30, 2018
    So, you’re using SharePoint but aren't loving it. We understand. It’s easy to just stick with it, year after year. Your company is already paying for it. Being Microsoft, it’s accessible for everyone from the tenured 60-year-old employee to the brand-new college intern. Basically, you use it because it’s there. But do you ever wish your intranet could just be… better? Better looking. Better tailored to your company. Better organized. We’re here to tell you that you have options. The Pain Of Change You might be at the point that you can admit you want something new. But then again, changing an intranet seems like So. Much. Work. Endless meetings over every single detail and function. Weeks of that weird in-between time when people are trying to phase out the old system but not fully adopting the new system. Being stuck in the middle between leadership’s demands and your coworker’s wishes. Change is hard. Ease Into It We can apply so many clichés to this situation to try to inspire you. “Nothing ventured, nothing gained.” Robert Frost and “The Road Not Taken.” “The only constant is change.” We can even quote Tony Robbins here (though a bit reluctantly) and say, “Change happens when the pain of staying the same is greater than the pain of change.” But what if instead of making you believe that a change would be worth it, we just made the change easier? Enter: hubley. Sharing Is Caring hubley was built by a team of experienced SharePoint experts, project managers, developers, and problem solvers. It uses the tools your team already knows and loves: Yammer, Skype for Business, OneDrive, and Delve. This shrinks the learning curve for your team (which means you’ll get less whiny emails). Oftentimes, when you try to make everyone happy, you end up being miserable yourself. So perhaps the best part of hubley is that it’s pre-packaged and out-of-the-box. hubley eases your pain of change by being up and running in less than two weeks. The Net Worth Of A SharePoint Intranet Intranets are only useful if a company’s employees actually use it. Everyone can all agree on the ease of use, and the functions of certain features, but if no one’s going to look at it, it’s all pointless. You need something with a higher bookmarkability. Attractive, functional, consistent. All the things you look for in a good coffee table. And like the coffee table anchoring your living room, your intranet is the central figure of your office. The hub around which everyone gathers to share information and to become a better team. hubley can be completely branded to your business so instead of looking boring, it looks like your company’s very own Facebook. But with hubley, you don’t have to scroll past endless rants from your uncle or ignore invitations to a pyramid scheme disguised as a girls’ night out. Getting To The SharePoint hubley increases efficiency, communication, and customer service. This all points to saving money—a win/win/win. Got questions? Ask ‘em. We’re also happy to schedule a demo to show you in real time what hubley can do for you and your business (but mostly for you, we like you).
    6 Reasons Financial Companies Love hubley’s Intranet Solution
    September 28, 2018
    Financial companies have a big variety of needs. These can include efficient customer service, the highest levels of security, and collaboration between many teams and organizations. A Solution For Financial Companies hubley’s intranet solution can meet all your internal communication and project management needs. Most enterprise-level businesses could benefit from hubley, no matter the industry. But there are six features especially suited for financial companies. Speed. Have you ever heard of the phrase “time is money?” (Just kidding, you’re in finance. Does a day go by that you DON’T hear it or at least think it?) Halts in processes. Bad communication. Confusion over file locations. These are all losses that add up to the detriment of your bottom line. hubley delivers a product to increase your team’s efficiency on a daily—even hourly—basis. And we’re up and running in less than two weeks so changing your intranet won’t mean a decrease in your productivity. Aesthetics. Financial companies likely value functionality over looks. But the truth is your employees will use your intranet more if it’s pretty. If they use it more, the intranet will be more effective. An effective intranet will make employees more efficient and your company more profitable. So when it comes to intranets, looks matter. And hubley simply looks better than other intranets. Resourcefulness. Your company's already paying for Microsoft SharePoint. Instead of reinventing the wheel, make the wheel work better for you with hubley. hubley optimizes Yammer, Skype for Business, OneDrive, and Delve. It’s all the things you might like about SharePoint but utilized to decrease friction. It’s a tailored solution with familiar tools, starting at about ⅓ the price you’d pay for a custom-built system. Soft-skilled. Most intranets on the market can track tasks and goals, that’s not that hard. But you’re looking for something more. hubley is as mobile, social, and productive as your real workplace. It not only is where your company works, it where your company breathes. hubley enhances your culture, improves the workplace community, and makes teams more efficient. Evolving. Often, once a new system is finally implemented, it’s already outdated. Just like when you upgraded to the iPhoneX and you got home and saw the commercial for the XS. hubley fixes this by evolving with your company, automatically implementing small changes every few months. Inconvenient and work-halting updates will never be necessary. This improves functionality and guarantees it will always look fresh and feel modern. Just like that iPhoneXS you now want…   Secure. hubley includes enterprise-level security. Our clients include major players in the financial and healthcare industry. Security is tantamount and is built into all of our systems. Additionally, hubley offers customized security settings. You can completely control who has access to what data. An Intranet to Invite, Inform, and Impress If you’re interested in scheduling a demonstration of hubley’s capabilities, you can request one on our website. We’d love the chance to answer your questions and show you want we can do. Contact us and set in motion an intranet to address all your financial company’s needs.  
    Sessions with a Master Rogue Volume 1: Activate your WorkForce!
    September 21, 2018
    2018 sure is moving quickly, isn’t it? It almost feels like we’ve moved through the first three quarters of 2018 at the speed of light! I hope you and your workfroce have made it through with all your limbs in the right place. Space travel can be tricky.   So much has happened here at headquarters. Well, not TOO much—we’re still doing our roguish deeds; streamlining the workflows while increasing productivity and whatnot. It’s very much business as usual.   However, we have grown.   As new people come into an organization, the challenge becomes communicating the company mission, brand and culture WHILE ensuring the new employee has been given all the tools necessary to perform the basic functions of their job. That’s a lot and most of the time leadership isn’t as engaged in this process as they should be.   So, how does an organization ensure that new employees are receiving introductions that are in consideration of the brand/mission of the company? How do intuitive leaders manage the continued investment of employees in the growth and development of the organization?   I’ve pulled some tips from my bag of Rogue tricks to share with you, with the idea of activating and strengthening organizational work forces in mind.  Because, if you want your business to thrive; your force MUST be with you! Rogue Tip #1: Know your Force!  Do you really know how your workforce views your company? Does your workforce understand your brand and company mission? Are they happy or are they looking for work elsewhere? These are things that most Organizations don’t really consider on a day to day basis. Companies don't seem to realize that disengaged employees are a detriment to the goals and missions set forth by leaders OR that internal brand promotion can boost production, improve engagement and strengthen the workforce.  I’ve seen it time and time again, as we’ve integrated SharePoint solutions; employees come alive with excitement whenever they interact with their company in a new way. Removing all the walls that separate individual teams, departments and (especially) leadership invigorates the workforce culture and creates avenues for collaboration that are amazing!   Long and short: If you don’t know your employees, you can’t possibly know what will motivate them. If your employees don’t know you, they won’t be invested in their work!   Rogue Tip #2: Be real, Be You, Be relevant  It’s your company! It SHOULD be representative of you! Share who you are with every level of your organization and allow them to do the same. Your people can’t love you if they don’t know you, after all!    Most organizations/leaders attempt to build relevance with company outings, gatherings and events.    Reasons why this approach isn’t effective:  Can negatively impact productivity (if occurring during work day)  These engagements are costly—and if employees perceive that their pay/raise structure is unfair, seeing their organization spending $$ on events could negatively impact employee satisfaction and workforce culture  Unhappy employees won’t engage so there are minimal opportunities to turn detractors into invested and motivated employees  Engagement tends to be one sided, awkward or forced (imagine the CEO giving a speech while employees stand crossed armed, eyes rolling and wondering when the food will be served)  After the event is over, engagement ends. Employees go back to their work space and plug back in Even if workplace events are working for you, good luck competing for employee attention against social media, texting or real social engagement in the workplace. The fact is that most organizational leaders aren’t a real match for the impact social media has on workforce culture. What's more, policies that remove engagement with social media almost always negatively impact job satisfaction.  Instead of banning social media in the workplace, consider integrating it into your organization. Innovative corporations will create their own, organization based social media outlet.   Rogue Tip #3: Make work easier and more intuitive  Company intranets provide opportunities for organizations to infuse their brand into the culture of the workforce, while promoting productivity and providing tools for success.    Yeah, that’s a big sentence, I know. Let me try to explain.  Building a culture that aligns with the goals of the company can be as simple as posting monthly updates about company activities or allowing department leads to post silly pictures or give kudos when individual/departmental goals are met.   Our hubley intranet package includes apps and tools that will make work processes easier. So, instead of employees taking time off work to engage, they will engage AS they’re gathering tools or resources to perform their job. So, you're trading passive engagement for active engagement. Your organization’s brand package is used when developing your hubley intranet so employees will become intuitively aware of the brand vision you have created.   Having a hub of resources, tips and document storage options drives employee satisfaction. Employees who feel equipped to do their job well become empowered problems solvers and brand ambassadors. hubley is built with the Virtual Organization in mind. The intranet platform allows for collaboration without the need for colocation and promotes accountability by allowing organizations to monitor version control. In summary: Your employees are the driving force in the culture and success of your company. If you haven’t maximized on the opportunity to engage with employees on every level of your organization, your force isn’t fully activated! That’s all for this month’s Session with a Master Rogue! I’m glad you joined me and I look forward to meeting with you against next month as we reveal our top 3 apps for solving common enterprise problems. In the meantime, I want to see your comments below! Whether you want to give feedback, share experiences or ask a question, it is all welcome!    Go on, now! Go do that thing that makes you amazing!  I’ll be here when you need me!   ~A~   © 2018 Rogue Services and Solutions, LLC    All Rights Reserved
    Meet hubley. An Intranet Built Just For You
    September 14, 2018   Schedule a hubley Demo You want to meet hubley in real life, dont' you? Yeah, you do! Click this link to schedule a demo. We'll personally show you around and answer any questions you may have. We'll be seeing you, soon!   © 2018 Rogue Services and Solutions, LLC    All Rights Reserved
  • Making Money with hubley #wisdomwednesday
    Making Money with hubley #wisdomwednesday
    September 5, 2018
    Everyone wants to make money. That's why we do all the crazy things we do, like forcing our agents to yell, "Show me the money," in an office full of onlookers. [True story: Rogue's own Cody Gros just watched "Jerry Maguire" this past weekend for the very first time. #SighMillennials.] In honor of everyone's favorite pastime, we wrote this Wisdom Wednesday post to illustrate how our clients are actually making money with hubley. Making Money with hubley What oftentimes happens, after we've set up hubley for a new client, is that additional value is recognized. They will come back and say "That thing you created for saved us a lot of money." We would counter that maybe hubley made you money instead. Organizations tend to look at 'making money' as a function that happens when sales are converted to real dollars. Here at Rogue, we know there are lots of ways to make money in business. Here is a short breakdown of some non-traditional ways that hubley has helped our clients create value on an operational level and in turn, make more money. hubley was built by experts with streamlined processes in mind. Everything in the platform is designed to shorten the time investment needed to accomplish a thing. Lowering labor cost is, obviously, the first way in which profit is recognized in this scenario, but it's not the only way. hubley also reduces sunk costs, directly contributing to your bottom line. Time is Money The document management modules within the hubley platform reduce onboarding and training time. The knowledge database allows employees to quickly search for answers to their questions, minimizing the time needed to search for an answer, reducing unproductive time. Content targeting allows managers to quickly send information to specific teams (based on location OR department). This means less time spent drafting and copying people to emails and more time spent addressing issues that affect the bottom line. When employees' goals are more easily met, job satisfaction increases. Increased job satisfaction positively effects turnover rate (lowering hiring and training costs) and increases productivity. Communication is Money Collaboration and communication tools in hubley help eliminate the need for double-work. Out with blast emails to all, to department, to team, to management and in with news posts, targeted communications, and team collab spaces. Document modules and version control settings allow employers to ensure that procedure documents are up to date and to double check that employees actually see procedural document changes--eliminating waste Employees have ideas. Giving employees a place to voice those ideas allows organizations to leverage the ideas of the people who do the work to increase profit. Better Customer Service is Money Customers want a consistent vendor experience. When interacting with employees within the organization, they want to receive decisive and correct information. Giving employees a place to go when they need clear answers for customers is a sure-fire way to provide better customer service and reduce time spent on troubleshooting and double-checking. Employees who feel empowered to handle a customer issue will interact with customers in a more relaxed, pleasant manner. Repeat business is, obviously, money. Schedule a hubley Demo You want to see these things first hand? Yeah, you do! Click this to schedule a demo. We'll personally show you around and answer any questions you may have. Let us show you the money!   ~A~ © 2018 Rogue Services and Solutions, LLC    All Rights Reserved Oh, and whatever you do with all those extra 'Denerios', don't be like this guy (don't guy a gold bear).
    The Future is Now: How SharePoint Spaces Will Shape Tomorrow!
    July 26, 2018
    Today's business environment is becoming increasingly global; brick and mortor offices and colocation are rapidly becoming a thing of the past. Even companies who require most hours be 'in office' hours have at least one department or individual who spends a majority of their time working from home. With the popularization of flexible work, organizations are presented with one singular, uniting problem: communication.
    O365 Users Gone Wild: How to Win the Game of Apps
    July 5, 2018
    Cloud consumption is rising, and with the proliferation of O365 apps, users see the potential for process streamlining. They are exploring Forms, Flow, Teams, Delve, Sway, Planner, and the fun in the "All" menu with wild abandon. Microsoft gives its O365 users the top hat, the thimble, the wheelbarrow, and the rubber ducky, but they do not give you the cards or the game board. As a user, you may not know where the "Start" square is, much less when to collect $200 and when to pass Go. Without context for using these tools and with a seemingly endless app-scape, what could possibly go wrong? It is not that Microsoft is wrong to give users this sort of freedom. Companies that have used Microsoft products for years (SharePoint, specifically) will have team members who are comfortable with OneDrive, workflows, and PowerApps, and are eager to create their own efficiency gains by employing these tools. But for the majority of users, the options are overwhelming and the app menu alone lacks enough guidance for meaningful use. Furthermore, many organizations do not want to encourage implementation of siloed app use by a lone group of savvy users while the majority of the enterprise is left in the dust. Here at Rogue, we recommend implementing an intranet (ours, of course!) as the base where O365 apps play together--they live in your intranet's information architecture as the Connecticut Ave. square, or the expense report feature... which is actually a form with Flow logic set up by a savvy finance team member. This way, you can avoid information sprawl and redundancy but embrace the flexibility that O365 apps provide. And your enterprise users will understand the rules--security and permissions--because they already operate within the intranet's perimeter. This will assist with user adoption of new apps while content owners and administrators roll out features that support automated processes, reducing paper and time-sink. With an O365 account, users may create a wee bit of chaos with individual exploration, but if your enterprise as a whole is trained to go to the intranet as the Start square, governance will be manageable, apps will piece together in meaningful ways by designated content owners, and users will get the most out of powerful O365 apps as part of their daily workflow, making the most of your O365 investment. When an entire organization is playing by the same rules, everyone knows what winning looks like. Thanks for reading! M © 2018 Rogue Services and Solutions, LLC    All Rights Reserved
    Going Rogue in Las Vegas @ Sharepoint North America
    May 16, 2018
    In 5 days, Rogue Services and Solutions will be in Las Vegas, Nevada for the Sharepoint North America 2018!!! In fact, we are a Sponsor of this year's conference! (Find us on the sponsor page!) This week, Rogue headquarters has been abuzz with excitement as we pack our things and prepare to head to the City of the Lights to colaborate with fellow SharePoint enthusiasts and Microsoft leaders, alike! In true Rogue fashion, we wanted to pause for a moment and share this excitement withyou guys; our people! (Quickly, though, there's much to do still!) What are we doing there? The following quote sums it up: "Four of us wolves, running around the desert together, in Las Vegas, looking for..." (The Hangover, 2009) ...all the latest and greatest SharePoint intel! We will have an exhibit set up (booth 518). From our booth, we will be giving demos and handing out all the hubley swag! We will also be busy attending Workshops & Sessions and listening to Speakers. (If you've looked at those lists of speakers and sesssion/workshop titles, you're as pumped as we are right now!) As an added bonus, we're going to get some exclusive, classified (according to Dan Holme) Sharepoint information: Oh--and we're going to jam out to the B-52's (so many childhood flashbacks right now). Want in on the action? For those of you who can't make it to the conference, dont miss out on this year's Virtual Summit! (It's free AND features Jeff Teper and Seth Patton) If you're already registered for the conference, drop us a note in the comments or on our social media to let us know! We'll make sure to meet up with you, take some photos and geek out with you in real life! If you're in the area but not yet registered, what are you doing with your life? Register here and come see us!!!!   I leave you, now, with a link to go watch the B-52's "Love Shack" video because, why not?? ~A  
    Big Things #celebratesuccess
    April 25, 2018
    Rogue started with an idea, followed by action and a series of small things after that led to the creation of hubley, enterprise intranet, your way, built on the trusted SharePoint platform. It's the small things, kid. Focus intently on the details, plan, and take action. Do this, and the big things happen. Isn't that excellent grandfatherly advice? It has certainly been true for Rogue in the last two years. Since the release of hubley in October 2017, we have seen the small things we've been focusing on turn into big, exciting things. I'm writing this today to celebrate a few of those. After all, what would life be like if we couldn't slow down for a minute, reflect, and celebrate? Especially if there's cake involved. So, what are the big things? The first big thing is that Rogue was featured in The Greater Baton Rogue Business Report (on newsstands April 24). The Business Report showcases local entrepreneurs who are innovative and impactful on the local business community. As readers of The Business Report, we are thrilled to have been featured. You can find the article online here. We are proud of the work we do at Rogue and are excited to share this with our hometown. "It's a cool thing to celebrate," as we said, and now cringe about (cool? ugh), in the interview. In Microsoft's tradition of eating our own dog food, we posted the article on our own hubley intranet. Now we're achieving the type of engagement that we evangelize with news about our biz. real-life hubley celebration post One Big Thing Becomes Another Rogue will be leaving on a jet plane for Vegas for next month's SharePoint Conference North America. If you're near the MGM Grand in Vegas May 21-23, hit up our exhibition booth and grab some swag. You can find information about the conference here (look for hubley on the sponsor's page). As we grow and share with you news about conferences and other street cred, we're committed to keeping laser focus on the small things that made Rogue happen. Keep us honest. Thanks for reading! A (a new voice around these parts) & M (... added the cake part) © 2018 Rogue Services and Solutions, LLC    All Rights Reserved
  • SharePoint Business Case, business case for sharepoint
    SharePoint Business Case: Wham, Bam, Boom
    April 9, 2018
    The Business Case for SharePoint Intranet Most of our blog posts  allude to the business case for SharePoint. For example, we have talked about: Deeper employee engagement through implementation of an intranet Better generational teamwork through collaboration Reduced overhead with SharePoint, here, here, and here In this post, we are going to do much more than allude. We all know that SharePoint projects can fail. In fairness, all projects can fail; but it does seem, particularly where SharePoint is involved, the lack of buy-in leads to an enterprise-wide disaster. Or maybe I am projecting. Anyway, the goal of a business case may be to reserve a portion of a technology budget for implementation, but its purpose should be to explain the reasons SharePoint implementation is mission-critical so that everyone has your back when those budget dollars are spent and the platform is rolled out. Applicability (Wham!)  Why is SharePoint right for your business? More specifically: How will it help your organization achieve its strategic goals, decrease operational overhead, and create daily efficiencies? If you can't answer these questions, SharePoint is not right for you--or you don't yet know what you're buying. It's cool; we're here to help. Here's a handy cheat sheet. Achieving strategic goals: Write down the goals for your organization. Now, under each, list how you will actually achieve them. If your answers include transparency, engagement, communication, collaboration, data tracking, security... these are all things that SharePoint does. Decreasing overhead: We are big believers in corporate intranets. Allow me to paraphrase myself across several blog posts: SharePoint can replace email blasts, directories, email-based coordination, disparate calendars, standard forms/requests, event invitations, and acknowledgments. How many files does your organization have in shared drives? How many versions exist, on average, of every document? How many blast emails did corporate send this week, this month, this quarter, this year? The time suck involved in document version control alone is often a case for SharePoint as a content management system. Take an inventory of the time spent on the items listed here, and that gives you good perspective on overhead savings. Creating efficiencies: SharePoint is a beast when it comes to streamlining communication and automating processes. Consider all the local spreadsheets you use, your department uses, the corporate office uses. Now imagine a tool that replaces ad hoc records, centralizes data, and automates workflows and approvals. No need to imagine because that's SharePoint, baby! And if you empower a few key users in the business, they can set up their own workflows, easing the burden on IT resources. Now that SharePoint has gone mobile so that even folks in the field can access their content tools readily, the efficiency potential is innumerable. Return on Investment (BAM!) The cost of SharePoint is hard to beat when we're talking O365/SharePoint online. Microsoft's Cloud services remove the need for on-premise infrastructure installation and maintenance. The pricing model for O365 is based on licenses per user with SharePoint Online (SPO) as an affordable add-on. In fact, most enterprises that have O365 licenses procure SPO licenses by default. When it comes to staffing, a SharePoint administrator may be appointed or hired, internal IT services may support SharePoint, or you may want to price out vendor support. That's a very high-level investment overview of bringing SharePoint into the business. Now let's consider the return. In other words: Why is SharePoint worth the cost of change?  First, there are cost savings. Will you be eliminating expenditures from some other content management system? Are you going to stop shipping hard copies as a result of SharePoint adoption? Are you going to integrate functionality into SharePoint for which you are currently using various third-party line-of-business applications? Are you going to stop spending money on physical servers and management of that equipment? Associate real numbers to these activities, and you've got half of the ROI covered. Now, there is the value of the overhead and efficiency savings from our applicability discussion above. Quantify the hours that employees spend manually processing data; sorting out versions of documents, emailing each other files, which someone else has to merge; asking the same questions of HR over and over. You will have to get at these numbers anecdotally, but the finance director, HR director, corporate trainer, and legal are likely interested in making a case for SharePoint as the single source of truth for their operational areas. These numbers make up the other half of the ROI. Marry your analysis of hard and soft numbers versus cost, and you've got your ROI. Implementation Plan (BOOM!) We at Rogue do not believe we can over-state the importance of buy-in for a successful SharePoint implementation. We wrote a blog post about it, natch. In your business case, provide a plan for implementation that includes: involving key stakeholders early and often, creating user groups across departments and empowering them with SharePoint advocacy, and phasing out manual/workaround processes so that everyone has to use SharePoint to do their job. With a solid business case, you can nudge leadership off the fence of, "Meh, what we're doing works," on over to the cloud of innovation where all the good stuff you're doing can work better. Thanks for reading! © 2018 Hubley
  • O365 Intranet Solution
    O365 Makes Work Easier: Our Top 5
    February 16, 2018
    As SharePoint consultants, you probably expect that we use SharePoint a lot in our internal operations. That is a good assumption. We do! With a dispersed workforce, we rely on other solutions in the O365 suite, and since these are new-ish to some consumers, I thought I'd share some of the Rogue/hubley dirt with you today as we evolve our processes around the fancy integrated functionality. Here are our top five O365 solutions for making *our* work easier: Skype for Business We use Skype for internal meetings and client meetings (for O365 clients). At least 20 times a day, I'm hitting Skype for IMing, screen-shares, or calls. It continues to be a worthy feature for communication. O365 Groups This was our first toe-dip into O365's integrated features--meaning that Groups combine Outlook, SharePoint, and One Note. We create O365 Groups for project collaboration. If you're a client of ours, the resources dedicated to your implementation are in a Group with your name on it. And that's not a bad thing! We use the SharePoint site for document management, Outlook for important project-related dates and deadlines, and OneNote for jotting meeting notes, ideas, and requirements. Yammer Yammer brings the "social workplace" to life. Yammer uses data points to connect team members where they overlap in interests, documents, expertise, etc. It is a handy way to create communities within an organization and share information outside of team silos. We are using Yammer more and more in our hubley implementations for clients as well. Delve We love Delve as a personal page for work. It can be updated by team members (you can limit the amount of customization), shows collaborators what you are working on, serves as a personal work hub. With powerful search functionality, Delve helps you find whatever work thing you're looking for. Teams This is the coolest and perhaps my most favorite O365 feature to date. With Teams, we get the benefit of tons of functionality all collapsed into one app. We like to create a Team for each client, then "channels" for specific projects. Within channels, we often invoke a SharePoint document library, Planner for kanban-style task management, and a whiteboard for conceptualizing or creating line-level mock-ups. We are now using Teams for our hubley roadmap, where we organize development for our forward program subscribers. Many clients of ours are overwhelmed by the vastness of O365 functionality, especially with integration that loops Outlook, SharePoint, and Skype all together and adds a dash of AI for surfacing most accessed documents and finding employees with the same interests/skills/initiatives. We recommend playing around with all the features listed here until you find the features that make work easier for your organization. Thanks for reading!
  • three screens running hubley
    Mobility: SharePoint Evolution in a World of Devices
    February 9, 2018
    There are three questions all our new clients ask us: Can SharePoint do X? [Yes, almost always. Should it is another question.] How much will it cost to make it do X? [Depends on what X is, of course, but if it is one of our packaged solutions, much less than a custom implementation.] And I can get to X on my mobile device, right? [Let's discuss!] SharePoint was ahead of its time in many ways as a browser-accessible enterprise solution back at the start of the aughts. But it certainly wasn’t mobile. In Microsoft’s defense, nothing was really designed FOR mobility 13-15 years ago, not until the i-Pod/Pad/Phone explosion. Well played, Apple. Now we all walk around with computing devices in our hands or otherwise on our persons, and we expect everything to be mobile. It’s a fair expectation. It is the new world order. In the last few years, responsive design has become the standard for externally facing websites. That’s a fun little phrase that means “your site will render appropriately across all devices.” Responsiveness comes from development that adapts to a screen’s size and renders output accordingly. Since SharePoint has always lagged a bit in the looks department, it took a few years for the platform to catch up. SharePoint’s first step toward mobility was to provide mobile views for lists and libraries. For sites and “solutions,” as we call them–contained, branded SharePoint apps across one or more sites–branding would not show in the mobile view unless customizations were made. Why custom? Well the type of mobile devices accessing a SharePoint site has a different screen size, defaults to a different browser, etc. Development is required to ensure that mobile branding accommodates all of those differences. This wasn’t ideal, but at least it got users access to their lists in the field; it didn’t stop anyone from working. Device channels are what I consider SharePoint’s first step into the modern mobile revolution, and they are still used widely today. They are a SharePoint-specific construct that allows a developer to build a mobile view for one or more specific devices. In other words–you have to say, “I want this page to display properly on an iPhone” for it to do so. Actually I wish it were as simple as just saying it; instead, there is some development voodoo involved. If you anticipate that your company users will be using iPhones and Androids to access a site, you create two device channels for that site. A one-to-one mapping between look-and-feel layout and mobile device is required. Then you configure a masterpage for each channel to specify the look-and-feel for that device. Not the most user-friendly set up. Still not ideal, at least device channels gave SharePoint developers an opportunity to hedge their bets. After all, we all know what mobile devices are most commonly used. It was a good and earnest start to look-and-feel mobility but created frustration among users who expect a mobile site to work like an app. I’m sure you’ve noticed how websites and apps use different information architecture and hierarchy. A drop-down menu is often condensed into a hamburger style menu. Links are surfaced differently so that you don’t have to magnify a page to ensure you’re clicking the right line. This deficit in SharePoint had been, well, maligned. Users were annoyed by it, and with good reason. Let’s talk about the NOW. Today’s users expect to see a responsive website as well as a mobile app to perform the functions of that site. For example, when I go to my bank’s website, I see one view of my accounts, but when I use the app on my phone, the information is presented differently–more functionally for my device. That’s how I like it. Microsoft is addressing mobility in many ways. There is an O365 app, a SharePoint app, and a PowerApps... app. Additionally, Microsoft is pushing SharePoint Online sites as “mobile first,” meaning the sites are built with the understanding that they will be accessed using mobile devices and should have mobile-friendly views.  If you read one site on your iPad and then open it on your iPhone, the same site may be slightly different because of its dynamic response to your screen size. Today, if you have SharePoint Online and build intranet sites using the new responsive features, your intranet will render in a mobile-friendly manner. If you are using any SharePoint version on premise, device channels will still be your best bet (whomp-whomp). SharePoint mobility really opens the market for functional and beautiful sites and apps. It creates competition among providers, which benefits customers. The mobile workforce finally has a smooth, intuitive experience with a SharePoint back-end. User interaction with truly mobile apps and solutions will increase productivity and mitigate tantrums. Everyone wins. This brings me to exciting news on the hubley front: a native app is on our roadmap for the near future. Now our hubley clients will have access to a direct-to-intranet app from their personal device. Thanks for reading! M © 2018 Rogue Services and Solutions, LLC    All Rights Reserved
    hubley, SharePoint, and "The Cloud"
    February 1, 2018
    There is as much mystery around SharePoint Online as there is about the Cloud. What is it? Why should you care? Why do we hear about it all the time? Why do celebs put their naked pics there? How is it relevant to hubley? Let's start with this: SharePoint Online is SharePoint in the Cloud. Stay with me. This will make sense. This is an actual definition of the Cloud that I heard in a meeting once:  The Cloud is an abstraction of the hypervisor layer. Not super helpful. I was trying to think of a good metaphor for the Cloud. I thought about going neo-platonic with microcosm and macrocosm. There is always the store-front comparison (banks, grocery stores). I considered pulling in some imagery from Keanu fangirl classic The Matrix (with shame, I admit I am the Keanu fangirl). In the end, none of these ideas landed for me, and I think that’s because the Cloud just is what it is, it’s not hard to understand (as long as the words abstraction and hypervisor are avoided), and the thing that confuses people is the metaphor we have all already embraced for this technology, the idea of clouds—ethereal, dancing through the atmosphere, the stuff of daydreamy picnics. What is it? The Cloud is a distributed system of shared storage and data redundancy accessible via the internet. Instead of relying on one hard-drive from one computer, which is the case for local storage, the Cloud is many, many, many servers in a network (SYSTEM) in buildings across the world... and sometimes under water... (DISTRIBUTED), interconnected and redundant (SHARED), pooling their memory to provide massive amounts of storage (well, STORAGE). If there is a data center failure, the exact twin of that data center somewhere far away will keep your data safe. And when one fails, another-other twin spins up. It isn’t some wacky metaphysical version of the internet, which, for me, is what the Cloud connotes. And, sure, technical people will be yelling at me 3 minutes after this blog post is published because I’m leaving out details about security and virtualization and radio waves and yadda—but, honestly, the definition above is right enough for our purposes. Why should I care? Several companies own Clouds—their servers in buildings they may lease or own, called “datacenters.” These servers house your data and copies of your data for redundancy/disaster recovery. You pay the company to keep your data secure and to give you access when you want it. Microsoft and Apple are two such companies. When I talk about "the Cloud," I mean Microsoft's. Why do I hear about it all the time? Cloud computing is a real buzz phrase these days. You hear about it because it is everywhere. It is a service that vendors are selling. It is good for customers because it is inexpensive and accessible. It is good for vendors because they are, well, making serious bank. Back to the consumer: All the major players are offering private Cloud services, which creates competition, which is why it is inexpensive. And back to the vendor: If you make a thing cheap and reach the masses, you still make money. Why do celebs put their naked pics there? I really have no idea why anyone puts naked pics anywhere, but I assume the Cloud-based naked pic extravaganza is a generational thing. It’s likely that celebs of yesteryear put their pics on their local drives or thumb drives, then later kept them on their phones where they could be texted. Now that the Cloud is ubiquitous and so easy to upload to and share from, that’s where stuff goes, appropriate or not. Today’s celebs’ adult-aged grandchildren will be saving their pics to The Cloud 4.0… so we can collectively dread that I guess? How is it relevant to hubley? hubley was developed specifically for friendliness with SharePoint Online, though it may also be implemented on-prem with physical servers in a freezing cold server room that scares non-infrastructure people.  Microsoft's Cloud is where core O365 and its buddies like Delve and Yammer live, along with subscription-based access to Word, PowerPoint, Project, Visio, etc. With O365, SharePoint Online is inexpensive. SharePoint Online licenses may also be purchased without the O365 bundle at a price point that is more than comfortable for most business budgets. With SharePoint Online, your environment is a “tenant.” Instead of “farm,” which is used to describe the physical infrastructure of on-prem SharePoint, a tenant is the universe where you can spin up site collections. Because your tenant lives in Microsoft’s Cloud, Microsoft manages the farm. You then engage us to implement hubley, manage your content, apps, and workflows—the stuff we all love about SharePoint. The Cloud represents a huge evolution for the SharePoint platform. It removes the overhead administration and procurement involved in requisitioning servers, installing and configuring the operating system, and patching/maintaining an aging physical infrastructure. Now all the cool stuff SharePoint is known for—centralization of content, process automation, corporate communication—that used to be available only to large corporations with UPS Store, Kraft Foods, Viacom-sized budgets is open to all businesses on a subscription-based fee schedule. In addition, hubley is priced competitively and maximizes your O365 and SharePoint Online investments. We think that’s something to write about! M © 2018 Rogue Services and Solutions, LLC    All Rights Reserved
    SharePoint Adoption: Tips and Tricks
    January 19, 2018
    Let's talk about what it takes not to implement a new business platform but to create and then increase user adoption. For many team members, new tech is so unsettling, it makes them feel like there's been a shift in the universe or gravity has changed. On that note: Captain Scott Kelly, special guest/featured speaker at Microsoft's Envision Conference in 2016, has spent more accumulated days in space—382—than any other person in history, ever. He spent 340 of those days on an International Space Station mission with  Mikhail Korniyenko and has a master's degree in Aviation Science. To do his job properly, Scott Kelly, one of Time Magazine's most influential people, a decorated Navy Captain, a NASA commander, had to learn how to do all the stuff he is great at all over again… in space. We all know how to eat, breathe, get from one place to another. But in space? The principles are the same, and you still have your past experiences and instincts, but the adopted behavior is different. It has to be for survival in the great beyond. Here’s a more down-to-earth example of user adoption. When I started a new job about two years ago, I was given a laptop. I logged in, per my employee credentials, and landed on the Windows 8—I don't even know what it is called—home screen? There was no Start button. NO START BUTTON.  I felt like I was seeing light, breathing air, and standing upright for the first time. My legs were shaky and I was disoriented. My instinct was to slam the laptop closed and ask if I could have a different version of the OS.  Instead, I googled tutorials and even read some gripes online by people, like me, who were betrayed by their beloved start button. It took days for me to feel comfortable in Windows 8. But I did it—because I had to in order to do my job. I have started many meetings with project sponsors within organizations that are new to SharePoint with this statement: "Change is hard. Almost everyone will hate this if we don't do it right." Change to any sort of routine takes effort, and what is an American work day for most of us if not routine? Asking users to change how and where they save files, asking them to spend their limited time learning another new thing, asking them to think differently about collaboration—these are all big asks, even if the new way is better. You may as well be asking them to do their jobs, but in outer space. SharePoint is disruptive. It changes how our clients run their businesses and how everyone interacts with information. Since you should anticipate a struggle with adoption, with getting users to go along willingly on the SharePoint journey with you, we have put together some notes on expectations and strategies. What you can expect There will be innovators; there will be laggards Think about the folks in your organization who embrace new tech: the guy with the latest phone or the girl who always knows the most popular apps before they make any blogger's list. Now think about the counterpoints in your organization: the guy who still writes checks because he doesn't believe in debit cards and the girl who prints out spreadsheets because she doesn't trust Excel to save them. SharePoint is going to be a stretch for employees who don't like any sort of change. You should anticipate a use curve like this one by Everett Rogers for adoption vs. time for the introduction of any new system within an organization. The late majority and laggards are not going to be rushing to put on a space suit. Expect fool-me-once/fool-me-twice mentality Employees with negative past experiences with SharePoint will be upset that it's back in their lives. We previously blogged about how SharePoint projects can go badly, so it won't be a surprise if you have some users who are turned off by the solution. Employees who have lived through botched enterprise system roll-outs in general may also be closed-minded to SharePoint. Bitterness is toxic and, frankly, loud. It is important not to let the voice of oppression drown out the voice of innovation. Everyone needs a little support now and then SharePoint is easy and fun once you get the hang of it—but until that happens, the user experience will, at times, be frustrating. Don't expect it to be easy for everyone, and give employees some time to get acclimated. Change is hard. There will be turbulence. You should expect the "Houston, we have a problem," call now and again. Strategies you can use Make it worth the pain SharePoint is often sold as a Microsoft product that can do cool stuff. And though it totally CAN do cool stuff, we at Rogue know that it must be able to solve multiple problems for the business or simply will not be used. To create a compelling case for SharePoint: Invite stakeholders from across the business to attend workshops or open houses, and then let them drive the use cases for SharePoint within the organization. Who better than the HR Director to know how SharePoint can be used for HR? Identify power users within the organization, let them play as beta testers with a project site for collaboration, and get their questions and concerns addressed before SharePoint is available to the masses. Create a media blitz for the beautiful intranet you are about to unveil. What will employees see there? Why is it important? Good marketing is powerful, so you should harness it. Socialize it Trust your innovators/power users spread the SharePoint love, and incentivize this behavior in some way. Time is really the enemy in a SharePoint roll-out; the longer it takes the early majority to get on board, the more likely the implementation is to fizzle. A long suspense in adoption means the platform doesn't have enough of a business need. Create user groups within departments across the organization. You want your innovators to be well on board so they can easily capture the early adopters and early majority. Make sure employees understand why SharePoint is valuable to them, how it makes their daily work easier, and why it is a smart investment for the company and for their time. Employ the carrot and the stick One of the most effective ways to compel use of a new system is to make it hard for the people who fight it. An example of this is to turn off any stop-gap system that SharePoint replaces. Give a week of warning, then three days, then a day, and then flip the switch. Users will then have to choose between efficiency and manual work. For late adopters, this will hurt—but hopefully just enough to expedite their adoption of SharePoint. Laggards may dig their heels in and go about things the hard way, but you can expect them to do this no matter what your approach is. There is (sadly) no magic to facilitating user adoption. We can learn from the attention to detail that NASA puts around training our astronauts or that Microsoft focuses on its users' consumption of the Cloud. It is all about communication and consistency. You have to understand the specific users in your organization, their temperaments and expectations, and then mitigate the risks and incentivize adoption. At Rogue, we recommend the paired approach of SharePoint roadmap with governance plan at the start of an implementation. A roadmap will help you to define the boundaries of your solution in a phased approach. For example, maybe at first you want to tackle document management but then move into collaboration. Or maybe it makes sense to start with an intranet for corporate communications. A governance plan should be developed for each phase of the roadmap. The governance plan is a rule book for managing the current phase of SharePoint. It defines user roles, communication and roll-out, and training. If SharePoint is beautifully branded and configured but abandoned, it is a catastrophe. Careful planning, as basic and boring as it may sound, will make the difference between a failed SharePoint implementation and a successful one. Thanks for reading! M © 2018 Rogue Services and Solutions, LLC    All Rights Reserved
    SharePoint Projects Fail. Is Yours at Risk?
    January 12, 2018
    Failure is part of life, one of my professors once told a young me after a particularly horrific exam. I was a perfectionist and didn't care for that truth one bit. Now, older me, is in the SharePoint business, and I hear from many clients about lots of failure in previous SharePoint implementations. SharePoint solves many problems and is a tool that keeps evolving in really cool ways, but that does not ensure a successful project. Let's take a quick aside. Recently I was reading an article about whether couples' therapy actually leads to divorce. There are lots of data points that indicate that more marriages end after a couple engages in therapy. But as we all know, correlation is not the same as causation. The reality is that so many marriages end after couples have gone through counseling because one or both parties already decided they were done-zo before counseling started. They were just going through the motions. The real death knell for commitment is lip service. You can't make a thing work when no one actually wants to make the changes necessary to make the thing work. How does this relate to SharePoint? We see basically the same pattern of behavior in many failed implementations. Here is how that love story turns to misery: Someone wants something to get better: The business wants to replace file server document management because version control and access have become issues. The parties agree on a solution: SharePoint is sold to the IT department.  It is licensed, installed, and configured. It is sexy because it promises to solve many problems. Change is hard: Documents are copied into SharePoint using the old hierarchy—which is not the way SharePoint was intended to behave. But it's the easiest thing to do, and it seems to make sense, so IT migrates everything over. Communication breaks down: Employees are not sure how to use it, there is no training on it, and no one understands the decision-making that got them here. Bitterness takes hold: The very problem the organization brought SharePoint in to solve is now worse than before SharePoint was in everyone's lives. The documents are hard to find. Information is in silos. Nothing is intuitive. Money has been spent, but the organization sees no value in its investment. Expectations are shattered: Everyone goes back to file servers and local copies. The issues escalates to a professional: Since the original problem hasn't actually been solved, management brings in a consultant. A last-ditch effort is made: The consultant makes recommendations to reinvigorate user adoption. Stick a fork in it: The business is soured on the whole experience. No one is interested in training or media blitzing or any other re-invigoration of SharePoint. Just like the failure of many relationships, no one in the scenario above has malicious intent or is a terrible person. Things fall apart when the incentive to change does not outweigh the pain of change. Here are Rogue’s top five risks to a SharePoint love affair. Stakeholders have to be committed to the pain of changing the status quo if the implementation has a chance of success. Have you seen these behaviors in the context of other enterprise system roll-outs in your organization? No business buy-in SharePoint will change how information is shared, who owns it, how it is disseminated. Moving from another collaboration solution to SharePoint may mean loss of features, different features, or require a different user perspective. Without buy-in from the business, from the employees who make the business run, SharePoint could promise to solve all of life's problems (unfortunately, it doesn't) and still would not be used. IT owns it SharePoint is a platform for business. When IT controls SharePoint, it ceases to become a business solution. If IT locks down SharePoint's out-of-the-box, end-user-friendly functionality, such as creating a new team site or giving permissions to a group for a particular site, everyone will be hesitant to use it. If IT is already stretched then, servicing all other solutions in the enterprise with tickets in a backlog alongside every other system in the company, turnaround time and responsiveness will become an issue for business users. No incentive to use it Think about how your company collects time. If employees were not taught how to use the system and there was no expectation of use at all, it would likely be abandoned. Little or no incentive for using a new tool means there will be no meaningful adoption of it. No support model in place If the business does not have access to a technical expert when needed, everyone will be scared to touch SharePoint. Its newness will be intimidating. In time, power users will rise up and take ownership, but a new technology will create a knowledge vacuum at first. Support must be considered for the gap between new and familiar—and may be a worthwhile investment for the long-term. No training Even if SharePoint is met with excitement and buy-in, there must be energy directed toward daily use. The conceptualization of SharePoint's benefits to the business—namely efficiency and productivity--are quickly lost if no one knows how to make it work for them in the real world. As an employee, I want to know why SharePoint should matter to me. In the voice of the people: Make me care or count me out. In our combined two decades immersed in SharePoint, we at Rogue have seen these behaviors over and over again, and the result is tragically predictable. These experiences are the reason that when I enter the question stub “Why is SharePoint” into two popular search engines, they both auto-complete it with “so bad.” Interestingly, when I enter “Why is marriage,” the auto-complete is “so hard.” Changing the status quo is hard. The only way to avoid the sad ending is to gain buy-in from all stakeholders from the start—create commitment to the change, make SharePoint worth the effort. If change is not realistic and not welcomed, SharePoint may not be the right business solution platform for your organization. But if it is, SharePoint can be transformational, folding collaboration, system integration, and process automation into operations in one solution. It is why we created hubley! Next up, as you might expect: User Adoption, Tips and Tricks. Thanks for reading! M © 2018 Rogue Services and Solutions, LLC    All Rights Reserved
    A New Year and Big Plans for hubley
    January 5, 2018
    First things first: Happy new year! Welcome to 2018, friends. I spent more time than I want to admit looking for a quote for how I feel about the new year at Rogue. Here's what I google came up with: What do you need in the New Year? You need a dream; your dream needs an action; and your action needs right thinking! Without right thinking, you can have only unrealised dreams! Mehmet Murat ildan said that. He's a Turkish playwright and novelist, apparently. The more you know! What's cool about the new year is it makes everyone feel like they get a clean slate or an opportunity to create a better situation for themselves. Let's put aside the crushing reality that it's a random period of recorded time that has no cosmic relevance, to paraphrase a scientist friend of mine. I'm lucky enough to be part of an extremely talented team, as I gushed in my Thanksgiving blog post. This week we had our 2018 strategy session so that we could take all our big ideas (dreams) for Rogue--both for our services business and our hubley platform--and create goals and then plans to achieve them (action and thinking). We're following our own 1-2-3 plan for introducing change. Here's a quick pick of five things we've got in store for you: Built-in help (have a question about how the intranet or an app works? The answer will be right there!) A gamification web part, which will make work productive and fun Additional engagement features (likes, votes, stars, ratings, comments... choose your choice) Flat-fee or subscription offerings so that we can be flexible for enterprise implementations of any size Managed SharePoint with only expert-level help and consulting Our roadmap for hubley and our services business really excites us, but we will also be crowd-sourcing ideas. If there's something you really yearn for in your intranet or from a SharePoint service provider, let us know! We're always listening. Uh, not in a creepy way. Thanks for reading! And yay for our first © of 2018. M © 2018 Rogue Services and Solutions, LLC    All Rights Reserved
    Change Fatigue, New Year's Resolutions, and... SharePoint
    December 29, 2017
    As the new year approaches (3 days, friends!), I find myself reflecting on 2017 and making plans for change in 2018, both in my personal life and in my contributions to our Rogue team and our hubley SharePoint intranet platform. This brings me to the idea of New Year's resolutions. It's well known that barely anyone keeps them. So why do we make them? I'm kind of a dork so looked into it. Apparently this tradition started about 4000 years ago with the ancient Babylonians. Can we all agree that 4000 years of a habit is hard to break? So we continue to make New Year's resolutions and continue to break them. The human condition is a hoot! A way to think about resolutions is to think about change in general. Change is hard, as we have said in the context of SharePoint. It takes a lot of effort to make it stick. My colleague Pinaki Kathiari at Local Wisdom posted an interesting McKinsey and Company article on LinkedIn recently that mentioned "change fatigue" as a point of failure for digital transformation. Take a minute to read number 8 on that list in the link. And here's more on the concept of change fatigue if you want to geek out with me at the Wikipedia level. So what do corporate leaders do to introduce changes and make them meaningful and sustainable--unlike most of our New Year's resolutions? Here are a few ideas: Make sure everyone is on the same page. The rumor mill is a horrible way to find out there is change brewing in an organization. Cut that junk out right now. Make a proper announcement and then re-announce it until you are sure everyone know what to expect and when. We would of course recommend using your intranet for all corporate communication. Stop all the talking without the doing. If you announce a change, make it. This means you have to plan for it, implement it, and ensure that everyone knows how the change affects their job. Don't forget that your teams will need the tools and techniques that go with the change--and maybe training. You can't announce that there's a new time collection system without allocating proper access and ensuring that everyone knows how to enter their time, for example. Get feedback on the change from the teams affected, show that you are listening, make adjustments, communicate them, measure them (positive or negative impact), and sally forth in this manner, in the spirit of continuous improvement. Those three steps are biggies. Do you have any other tricks for making change stick? If you need help with 2018 SharePoint process improvements (aka "changes"), such as document management strategy, governance, or migration to the Cloud, I know a guy... Thanks for reading! M © 2017 Rogue Services and Solutions, LLC    All Rights Reserved
    Why Lift and Shift Never Works and Other Migration Truths
    December 22, 2017
    Over in Rogue land, we have managed many migration projects. Some have been for large enterprises, and some have been for 6MB of data. Most of our clients are upgrading to SharePoint Online (aka "migrating to the Cloud"). A question we get a lot is, "Can you just move it over during the upgrade, and then we'll take care of cleaning it up?" I'm going to be blunt here: No. That's always a bad idea. I've lived in several houses in my life, which means I've moved a bunch of times. Each time I think it would be so much easier to take the dozen or so things I really care about and then burn everything else to the ground rather than move it. That's how I like to approach migrations. If you "lift and shift"--that is move everything from where it has been to your upgraded SharePoint environment, it's like taking everything from your current house and sticking it right where it is in the new house. But your new house is different... the floor plan is different, the walls are in different places. And you probably don't need everything you had in the old house. Lots of people end up with piles of trash to the road when they're moving, and for good reason. You also may need new/different stuff for the new house. We should look at a SharePoint upgrade and migration in a similar way. At Rogue, we follow a formula for migrations, and it has been successful for us. Want details? Yay because that's why I'm here. First, we run a script on your environment to determine how much data you have, what types, when it was last updated, etc. At a high level, these analytics help to guide our clients in determining what they can leave behind. You don't literally have to burn everything to the ground here, unless it's cathartic, and then we won't stop you. Most of our clients archive the stuff they really don't need. Sometimes that means putting it on a tape and sticking it in a drawer. If you want to keep data "just in case," there are many ways to achieve that, though we always recommend taking a hard look at what you need and why. Information hoarding just because is a habit a lot of us have gotten into but probably isn't really necessary to run your business. An upgrade should benefit you in several ways, and one of them is to rein in content sprawl and disorganization. Keep relevance top of mind. Also think about how the information should be presented (maybe a list of events should actually be presented in a calendar web part?) and where it should live (which site).  That's why, after our script analysis, we work with specific business owners, the content authors and key stakeholders, who will be affected by the migration. We go through the data and make the keep, delete, or archive decisions; plan where that"keep" data should live based on the information architecture of the upgraded environment; and decide how that information should be surfaced in the new world of SharePoint (list, library, workflow). There is a lot of coordination with our project sponsor so they understand the decisions of the business owners. We also dig deep into any custom SharePoint development. Sometimes custom functionality is unfriendly during a migration--meaning it will break, and how. We figure out a way to modify or re-develop it so it will work in the upgrade or, depending on the amount of customization, recommend a hybrid model. We're not going to get into hybrids in this blog post. I will save that tasty morsel for later. Once we have a good list of data to keep, where it should go, and what format it should be in, we do what my partners call a "test migration iteration." That's a lot of -ions, but they are good ones. This is a test migration that helps us determine fail points. We keep a log of problems, fix them, and then know what to anticipate for the big show, the production migration. It also helps us to know how long the migration will take. We schedule the migration timeline carefully. In active SharePoint environments, you don't want users rendered unproductive and be super ticked off that no one told them they wouldn't be able to get to their stuff. Over-communication is incredibly important at this point. Make sure everyone in the organization knows that SharePoint will be down, starting and ending when, so they can save their work instead of getting a nasty surprise when they hit the environment to access their most needed documents. Here's a surprise: We actually migrate ALL the data via a third-party migration tool and then use scripts to clean it up based on the keep/archive/delete decisions. We do this so that we don't accidentally leave "keep" data over in the old SharePoint universe. It's also much harder to pick and choose pre-migration than it is for us to clean it up post-migration. The point is we clean it up automagically (or, ok, with scripts) so that it's not mistake prone. We find that when clients have tried to "clean up" after a migration, the manual work creates problems, and they also lose the benefit of recasting that list of events as a calendar web part, for example. We plan migrations over nights, weekends, and holidays. Doesn't that sound like a job perk? Sarcasm. But it is what works well for our clients, so we do it. We also ask those business owners to test in the production environment, by Sunday evening for a weekend migration, so that we can ensure all our troubleshooting and fixes were on point. Then we remediate until the sun comes up if that's what it takes. During remediation, there is a lot of contact with the project sponsor and any business owners who have issues during their production testing. Next: Bam, live by 8AM on a Monday... or whatever timeline works for the client. Are you planning a migration? Do you need help? I know a guy. Thanks for reading! M © 2017 Rogue Services and Solutions, LLC    All Rights Reserved  
    Millennials and the Intranets
    December 15, 2017
    We spend a lot of time at Rogue talking about intranets. I mean, they are our jam. We focus tons of effort on figuring out what makes a quality intranet and what does not. We are enhancing functionality and aesthetics almost constantly. Our experts have been on the SharePoint bandwagon since the platform was created, so they have seen the evolution from document management to corporate communications hub. That's all good stuff, right? We know some cool tricks and can make things look freaking fantastic. But when it comes to reaching your enterprise-wide audience, how do we help you account for attention from all the people, meaning across generations? As we have preached, if it's not meaningful, people won't use it.  There are three generations co-mingling (tri-mingling?) at work these days: Baby Boomers (born between 1954 and 1964) GenX (born mid-60s to early 80s) Millennials (born mid-80s) ^^I know that I will get comments (which I won't publish) disputing these age brackets. I'm sticking to 'em. How do I live with all this power? Anyway. Based on our website analytics, I know that most of our audience is GenX or older. [Creepy, right?] It's a hard fact that generations communicate differently. So let's take a minute to talk about those special snowflakes known as Millennials. I wrote a blog post a while back about experiencing information and how that changes how we see the world and how we work. Think about the Millennial experience. They are the generation of selfies. They knew how to Tweet before they knew how to write a proper thank-you note. The transience of Instagram doesn't scare them. They weren't taught cursive in elementary school. THEY TEXT IN EMOJIS. I think this youtube video, which was posted in 2011, six whole years ago, shows almost everything we need to understand about experiencing information as a digital native. Did you know that by 2025, Millennials will make up the majority of the workforce? I'm talking 75% majority. If you're one of the four Millennials who read this blog, you're like "HECK YEAH," and if you're not, you're terrified. Like every generation after us (I'm an X'er, by a hair... one graying one that I'm clinging to), the young ones always get a bad rap. What is it about them that is so off-putting? What I hear most is that they are entitled, maybe even lazy, in their work habits, and they like to talk but not so much do the things. Generalizations are dangerous, and I personally know and love several Millennials who do not fit this caricature, so instead of focusing on the bad stuff, let's talk about what makes Millennials in the workforce awesome. But first some scary context... This year, Deloitte executed their sixth annual Millennial Survey. Given that the average job tenure of a Millennial in 2015 was 2 years (ouch), that's a lot of institutional knowledge in a revolving door. Now consider this: Every year, Gallup conducts an employee engagement survey. In 2015 and 2016, before Millennials were so close to taking over the majority of the workforce, the results showed that 31.5-32.1% of employees are engaged. What? If you're a team lead, manager, director, or C-suiter, this correlation should worry you. Now here's the good news: In 2015, Deloitte found that 50% of Millennial respondents would take a pay cut for a job that matches their values and 90% want to use their skills for good. 2016 was similar. In 2017, we see more Millennials worried about stability, but their tenure is TBD. This means we have an opportunity to engage and retain team members who are passionate about their jobs. Employee engagement is a topic I feel passionate about because it is my own truth. I wrote about it last year, here. When it comes to Millennials, they must be engaged if you expect good work out of them and if you expect them to stick around (they don't have a pension plan, after all). So how do you achieve that? One way is through your intranet. You have to answer the question that Marcee Tidwell, Rod's wife, asked in one of my favorite movies, Jerry Maguire (see? Gen-Xer, hardcore): WHAT DO YOU STAND FOR? If you don't know what you stand for as an organization, how can your employees? Answer these questions, and you're off to a good start: What's your mission (social impact, outreach)? Why does everyone want to work there (fun, innovative, quirky, family-oriented)? Why do your customers love you (service, commitment, execution, communication)? Now go showcase these things on your intranet! If you are super into a toy drive for the holidays because it is in your values to give back to your community, blast it out, create a campaign around it, make it fun, make it memorable. Make it mean something. Give your Millennial employees purpose in their work, give them reasons to love the company they work for and the teams they are part of, and let them do the thing they want most--to use their skills for good. They want to be inspired. You will see results from them, and then you can prove all those Millennial haters wrong. Use your intranet to help you do it! If you need help... you know I know a guy. Thanks for reading! M © 2017 Rogue Services and Solutions, LLC    All Rights Reserved   
    Personas are a Thing for SharePoint Right Now. Here's Why.
    December 8, 2017
    "Persona" is a big buzz word right now in our world (that is, the world of SharePoint, if you are new to this blog). And it's kind of genius, actually. It's all about user-centered design. Here's why it's a thing for SharePoint. Personas are a way for large enterprises to understand how their various team members use their intranet and what they need from it. Then, hopefully, they use that information to make it better. Not sure if you've noticed, but there is often a gap between what a thing offers and what people want from a thing. And in a workplace where there are thousands of employees and it is maybe not impossible but certainly not a good use of time to ask each person for their wishlist, persona development can help fill that gap. I was honored to chair a "SharePoint for Internal Communications" conference in Atlanta in October and was treated to a presentation by Mayo Clinic on their development of personas for their intranet enhancements. Then they were kind enough to have a follow-up call with me where they explained their process for persona development. Shout out to Gianna and John at Mayo for their time and willingness to share the fruits of their labor! We are certainly using personas with our clients at this point, whether it is with a hubley implementation or SharePoint intranet envisioning. Since there is no reason to write what has already been written, this is a very good explanation of personas and persona development. If you aren't sure where to start, think about segmenting the teams in your org. Then ask for volunteers for focus groups (but call them something cool). You will want to have questionnaires (also called something cool) for the focus groups to fill out. Then you open the dialogue about your existing intranet and what they would like to see. Maybe it's issues with navigation ("I can't find stuff"). Maybe it's relevance ("Search seems broken" or "Everything is 8 years old"). Maybe it's hideous ("It's hideous"). Marketing team members and, ahem, SharePoint consultants, are often good liaisons for these discussions. If you ask leading questions and let these participants know that their voice will have a positive impact on the enterprise intranet, they will likely speak up. Also, people love to complain, so you should prepare yourself for tons of negative feedback. Like, oodles. But that's great! Because it gives you problems to solve--and that's really want you need to fill the gap I mentioned above. This will be a large effort, but it will be worth it. Kind of like a holiday dinner that you have to host. So much work; so delicious. Once you have your questionnaire feedback and user editorials (the complaining), make a list of wants and needs. Create this list for every focus group/segment. You should start to see overlaps. As we say as consultants, businesses are unique, but business problems rarely are. It's kind of the same with people. Where you see specific needs, BOOM, that's a persona. For example, if you have staff in the field driving forklifts in the snow or the heat, they will have different needs from your teams with lovely heated/air conditioned cubes and desktop computers. At this point, you start creating what are essentially characters. "Characterizations" is probably a better word, but characters are more fun.  You should be able to: Explain the character's job (clinical, administrative, support, etc.) Describe the character's location (field, remote, at headquarters, at a branch, etc.) and type of work-station they have (desktop, mobile device, etc.) List the character's uses for the intranet (what should they be looking for?) List the character's wants/needs for the intranet (what would compel them to go there?) And that's a pretty dang good start to persona understanding and development. SPOILER ALERT: You're going to find that field workers and team members at shared work stations want mobile functionality that is device agnostic. Everyone is going to want it to look better. And, yeah, search and navigation will probably be hot topics. I'm not psychic... I just do this for a living. If you need help with persona development for your intranet, I know a guy! Thanks for reading! M © 2017 Rogue Services and Solutions, LLC    All Rights Reserved 
    Governance is Good Hygiene for SharePoint
    November 30, 2017
    Much earlier this year, I wrote a blog post about SharePoint governance. As Rogue has grown and our project portfolio has expanded, we stand by that blog post and all the other things we have said about why SharePoint projects fail. I understand human nature and the idea that we have to make our own mistakes instead of learning from others', but I wish I could spread the word about good governance and make it stick. It would save so much pain and, frankly, failure. Here's a real-life example of how people (this people) know they should do better but often don't. Every six months, I go to the dentist. My mother focused on this so much during my childhood, I assumed it was part of our religion. Those synapses formed, and my internal clock knows when to expect the You have an appointment with us! reminder postcard in the mail. [Hey, dentist, you can save your stamps when it comes to this girl's mouth.] Anyway, at the dentist, the hygienist always asks me, "Do you floss?" and then "How often?" Depending on my priorities in life at the time, sometimes/rarely I proudly exclaim, "Yes!" and "Daily!" and then there are other times I sheepishly answer, "Yeah. Well. Um. I use mouthwash every night. Most nights. Definitely some nights." If I haven't lost you yet... great, Michelle, why are you sharing this. It's because SharePoint governance is like flossing. No one wants to do it, few of us do it regularly, and it's really easy--and necessary to prevent lots of problems. Many of our clients feel lost when it comes to governance. The WHAT DOES IT MEAN question. Microsoft has a ton of best practices published. The issues our clients face is: but how does this apply to MY business? How do I make this thing go? Well, like flossing, you have to know how to do it right (no sawing motion with the gums!). Let's call that the method or model. That's where Microsoft's handy what is governance poster comes in from that best practices link above. Seriously, it's good. Then you have to understand how to apply it to your SharePoint universe. Here is how we begin to help our clients approach SharePoint governance. Governance begins with an understanding of a common vision for SharePoint use for the enterprise, and policies are developed in support of the vision. Ask yourselves this: Is SharePoint a strategic tool for your business, for enhancements and new functionality, or do you need to keep it running smoothly, status quo, for now? Write your vision for SharePoint on a whiteboard, as a start. It's OK if your vision changes. Governance will change with it. Yes, you need some sort of a document or wiki or SharePoint site with words. Let's call those words your SharePoint Governance Plan. The purpose of that plan is to support the vision at the time. It should: Document the team infrastructure that will govern and support SharePoint Explain the initial governing policies and procedures of SharePoint Plan for SharePoint support in terms of both technical and human resources The "team infrastructure" I mention above could also be called the SharePoint Governance Committee (SGC). This committee is charged with maintaining and updating the governance plan. Because SharePoint is a business tool, its users ultimately own the SharePoint farm or tenant. The committee captures automation, document management, and application opportunities and then prioritizes them with an understanding of the technical and human resources available. The SGC also creates policies and procedures. This seems to be the pain point for everyone. Here is a start: What are the roles of the members of your SGC? You probably need someone in charge of branding rules, someone technical (an architect?), a power user, business users. The SGC should not be made up of your IT department. It should be a collaboration between IT and the business. But speaking of IT... there is definitely a special role for them. They need to create policies for security, permissions, custom permissions, SharePoint groups, permission inheritance, backup/recovery, and storage/database sizing. All the technical stuff. Business users are able to contribute toward policies and procedures on branding/standardization;  site creation, archiving, retention, and deletion; and user training (content contributors and visitors). What is the process for prioritizing SharePoint requests? Is it based on criticality, impact, ease of use, cost, whether the request can be built in-house or must be outsourced because of expertise or availability? Sometimes a scoring system is helpful. If that feels too heavy, a simple majority vote also works--as long as your committee members represent a fair cross-section of users and can express their needs. Voila! A start to governance. That doesn't seem so bad, does it? And it is like flossing in that you'll feel a lot better when you do it and won't have to fib when you don't. BTW, the fibbing doesn't work. We/they always know. Need some more help with SharePoint governance? I know a guy! Thanks for reading, M © 2017 Rogue Services and Solutions, LLC    All Rights Reserved 
    Hubley Intranet : Rogue :: Cake : Bakery
    November 22, 2017
    We've had a fair many questions lately about what the hubley intranet is. Is it different from Rogue? Is it a new business? Is it a re-brand of Rogue? All understandable. Let's get to it! hubley is the brand name of Rogue's packaged intranet solution. Gosh what a frustrating answer. I'm annoying myself. WHAT DOES THAT MEAN? It's analogy time. How many of you have ordered a cake from a bakery? I've ordered a few [hundred]. When I  order cakes, I get to decide the size, flavor, color of icing**, and what goes on top... flowers, writing, other fanciness, like berries. And if I have any special requests, like, "Please put this My Little Pony figure on top," I get to specify that in my order as well. I leave with a receipt that spells out what I'm getting and when to pick it up and how much it costs. I have a clear understanding of expectations, which are shared, in writing, with the bakery order-taker. When I leave the bakery, I have a high degree of confidence in what I will get when I return for my cake. And then when I get it, I'm all squeeeee because it's exactly what I wanted. **I'm Southern; we say "icing" instead of "frosting" #lexicaldifferences! hubley is the cake of intranets, supported by the customer service and follow-through of Rogue (yeah, we're the bakery in this analogy). When you work with Rogue on a hubley implementation, you tell us the size of your organization, what your specific needs are, whether you are focusing on productivity, engagement, collaboration, social features, etc., what your branding requirements are, and what extras you may need. We then work up a proposal that spells out what we can give you. We even include screen-shots. There is no mystery. When you get a hubley proposal, you know what the end solution will be. We commit to a timeline, we tell you the cost, and then you do a happy dance and sign on the dotted line. When hubley is implemented, it is, simply, what you knew it was going to be. So I hope that explains the hubley-Rogue relationship. We're always happy to answer questions, demo, have a chat at a coffee shop. Don't be shy. We're here to make SharePoint awesome for your organization, and hubley is one of the ways we achieve that. Thanks for reading! And happy Thanksgiving!! M © 2017 Rogue Services and Solutions, LLC    All Rights Reserved 
    Only Hear Good Things About Your Intranet. Imagine That.
    November 10, 2017
    After gathering custom intranet requirements for over a decade, the team of consultants who founded Rogue Services and Solutions, a niche SharePoint consultancy, focused on an intranet solution that was easy to implement with less risk and more functionality than its custom competition. hubley was born—an organizational hub for collaboration, engagement, and productivity. The impetus for hubley was the trend in the market. We realized that 80-90% of the custom intranet requirements we were getting overlapped and saw an opportunity for a new business model. We developed it for two years, and then we challenged ourselves to implement it in a week—and worked on it until we could. hubley disrupts custom intranet sales, as it creates an opportunity for organizations to go live with rapidly deployed intranets, as well as opportunities for regularly updated features and apps to keep the look and feel fresh and exciting. The future of intranets is mobile-friendly, device-agnostic, and social-everything. hubley has aligned itself with that vision by offering the latest in Microsoft best practices. It is beautiful, configurable, flexible, and secure. With flat-fee and subscription models, the hubley intranet is a smart investment for organizations of all sizes. Schedule a demo. Check us out. Thanks for reading! M © 2017 Rogue Services and Solutions, LLC    All Rights Reserved
    Doing Internal Communications
    October 27, 2017
    I once had a client ask me if we could "do governance." Sure. It's like "doing life" or "doing parenting." It's hard and ongoing and takes a heckuva lot of effort so that things go well. Or go at all. How about "doing internal communications"? This past week I had the honor of chairing ALI's "SharePoint for Internal Communications" conference. I'm biased, with Rogue having participated in four ALI conferences to date, but the organization is all about creating focused conferences with valuable content. Opportunities like those that ALI provides are important because they give us a chance to find our people. Why solve a problem that's already been solved? Why make decisions in a vacuum based on abstractions when you can meet real-live people who have done the thing? Why work alone when you can collaborate and save time? That's what networking helps us accomplish. "Doing internal communications" is a lot like those other enormous tasks I mentioned above. It takes strategy, planning, execution, and repeat. And let's be real... it's never really "done." It goes on and on. The constant changes in an organization create job security, but they put an enormous workload on the internal communications teams that are responsible for sharing them. These folks are often the product owners of newsletters, vlogs/podcasts, and corporate intranets, which are excellent tools for internal comms--but like any tools, they must be used to be effective. As conference chair, I had the opportunity to participate in all the workshops, hear the general sessions, and facilitate interactive sessions. Some of my key takeaways involved the importance of creating personas in building out an intranet that is functional for your workforce (thanks to Mayo Clinic!), implementing O365 capabilities that make sense in the context of our clients' organizational cultures (sometimes turning off others! Shout-out to Doc Auto), and understanding the similar struggles of mid-sized organizations all the way up to a hulking 65K person enterprise when it comes to intranet implementation and adoption (hi, Thermofisher!). We look forward to sharing the problems and solutions we learned from the conference (with our own spin, of course) in blogs to come. Many thanks to ALI and the conference participants for hanging with my bad jokes and segues, and for coming along on a journey of trust as I asked you to do arts and crafts, play logic games, and video yourselves for everyone's benefit [corporate #vlogs are the future, I promise!]. Go to a conference, learn a thing, use your network to help improve your O365 intranet implementation. Thanks for reading! M © 2017 Rogue Services and Solutions, LLC    All Rights Reserved
  • zoom camera lens
    DAM! I wish I was on your Intranet. Your Marketing Team's BFF.
    October 20, 2017
    Have you ever heard of "digital asset management?" I hadn't either, until Rogue worked closely with a marketing firm on hubley branding. This group really knew their stuff--and it was obvious because they used words like "digital asset management," known as DAM in the biz.
  • intranet gates
    Transformational HR: The Intranet Portal Full of Win
    October 13, 2017
    I have a confession: I’m old. The oldest at Rogue, at least. Thus, I’ve had a few jobs in my day. Not as many as my millennial brother (burrrrrn), but still enough to know plenty about how different companies function. Some HR departments are passive service organizations–which is cool if you’re there. And then some HR departments OWN IT.
  • What Have you Done for Me Lately?
    What Have You Done for Me Lately? An Intranet User's Perspective
    October 6, 2017
    I love the 90s, and I love Janet Jackson–Miss Jackson if you’re nasty. As she is a constant in my kitchen dance parties with my children, I’d like to thank her for the inspiration for this blog post. Janet’s song, “What Have You Done for Me Lately” (oooh-oooh-ooooh-yeah), is all about a relationship gone stale.
  • Engaging Intranet > Lame Intranet
    Engaging Intranet > Lame Intranet
    September 22, 2017
    Our most popular blog post to date is this one, which is about the problem of SharePoint user adoption across an enterprise. Then we gave you some solutions here.
  • How Much is Too Much? The Social Workplace
    How Much is Too Much? The Social Workplace
    February 17, 2017
    I wish there was a definitive answer to this question, because it comes up a lot in the world of SharePoint intranets. In the modern workplace, how much social is too much?
    Does Your Intranet Measure Up?
    November 10, 2016
    The most common question we get from communicators is how they can know that their intranet is working. After all, an intranet is an investment, and for any investment, you should know what your users are getting for the money and whether the new tool is worthwhile.
  • Mobilize: An Evolution of Sharepoint Sites, Solutions and Apps
    Mobilize: An Evolution of Sharepoint Sites, Solutions and Apps
    September 16, 2016
    SharePoint was ahead of its time, in many ways, as a browser-accessible enterprise solution back at the start of the aughts. But it certainly wasn’t mobile. In Microsoft’s defense, nothing was really designed FOR mobility 13-15 years ago, not until the iPod, iPhone, and iPad explosion.
  • "I Do" - Next-Level Employee Engagement With Sharepoint
    "I Do" - Next-Level Employee Engagement With Sharepoint
    June 27, 2016
    “Employee engagement” is a much buzzed about key phrase in the modern workplace. Gallup, Forbes, and the Harvard Business Review all have opinions about it. Engagement does not refer to happiness, nor does it refer to entitlement.
    Everyone Needs an Intranet.
    May 26, 2016
    Here at Rogue, intranets are our jam. We know that Everyone Needs an Intranet. Period. is a strong statement. With the exception of sole proprietors and very small partnerships, we stand by that. Why do we feel so strongly? Well—